I have more than 6 years of experience in the BPO Industry and most of my experience has been in customer service. Iam confident that my huge knowledge and expertise can become a hiring advantage over other candidates you may be considering.
Most of the accounts that I've handled are Telecommunications companies such as Sprint and Verizon Wireless and my responsibilities as a Customer Support include Billing, Basic Troubleshooting, Telesales, Network Issues, Collection of Payments, and refunds with their Business or Individual accounts.
I have a certificate for Intensive Speech Proficiency in the English Language which helped me to have strong English communication skills. And with this,
I eventually had an opportunity to work with Airbnb as a Community Education Specialist in charge of Account management for Airbnb Host and Guests on how they can manage their Listings. My role as a Community Education Specialist includes Cancellation/Refunds, Booking and Reservation, Customer Support, and Retention.
I also have a total of 2 years of experience as an Inside Sales Agent in a real estate company named Leadspring ISA and Real Estate Nexus (REN).
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