CSR / Chat Support/ General Virtual Assistant

Through proactive communication and strategic problem-solving, I cultivated strong relationships with key clients, earning their trust and loyalty. Additionally, I collaborated cross-functionally with product development and sales teams to address customer feedback and drive product improvements. Overall, my experience in Customer Support Management has equipped me with the skills and insights necessary to effectively lead teams, optimize processes, and deliver exceptional service in fast-paced environments.

I managed a high volume of incoming emails, prioritizing urgent requests and resolving issues in a timely manner. By leveraging my attention to detail, I maintained a high level of accuracy in all email communications, minimizing errors and ensuring customer satisfaction. Additionally, I utilized a comprehensive knowledge base and internal resources to research and troubleshoot complex customer inquiries, providing informed and helpful responses. I consistently met or exceeded performance targets for response times and customer satisfaction metrics. Furthermore, I proactively identified trends and patterns in customer inquiries, providing valuable feedback to the product and service teams to drive continuous improvement initiatives.

I meticulously organized and prioritized tasks, ensuring deadlines were met and objectives were achieved efficiently. By implementing effective time management strategies, I optimized the executive team's productivity and enabled them to focus on strategic initiatives.

I collaborated closely with creative teams, including graphic designers and marketing strategists, to develop integrated campaigns that communicated key messages and drove engagement. By leveraging my creativity and storytelling skills, I contributed to the development of impactful advertising materials, including print ads, digital content, and social media campaigns.