Dedicated Real Estate Coordinator, Admin, Account Management

In my role, I was the gatekeeper of the documentation process, guiding clients through the pre-qualification maze with a sharp eye for detail and a commitment to getting it right. Each day, I verified the validity and completeness of buyer documents, ensuring only the most prepared moved forward. I tackled account reviews like a detective on a mission, spotting missing requirements and keeping transactions on track. Every form, disclosure, and contract was handled with precision to maintain compliance and accuracy from the first offer to closing day. With an organized documentation system at the ready, I facilitated smooth transactions for brokers and clients, ensuring that all essential documents were easy to access and ready when needed. Drafting, proofreading, and maintaining a steady stream of agreements, legal documents, and reports was part of the job—and when it came to securing Contracts to Sell and Deeds of Absolute Sale, I made sure no detail slipped through the cracks.

In the world of database management, I was the go-to person for accuracy, organization, and compliance. Armed with SAP and Salesforce, I navigated client files like a pro, ensuring each document met regulatory standards and was complete, secure, and ready for action. With Google Suite and Microsoft Suite at my fingertips, I managed spreadsheets and handled data entry like a wizard, keeping everything accurate and efficient. Digital signatures? Covered. I used DocuSign to streamline contract and agreement processing, making sure every legal document moved forward securely and on time. Keeping records current was key, so I updated databases with the latest broker and client information, monitored client status, and checked unit availability through SAP and our Sales Reservation System. I kept client profiles and sales data in the Masterfile organized and up-to-date, ensuring everything was just a click away when needed. Daily sales reports and lead management updates flowed seamlessly into Smartsheet, and when it came to project finances, I crafted sample computations in Excel that gave everyone a clear view. In short, I kept the data ecosystem running smoothly, enabling quick decisions and effective operations across the board.

In my role, I was the behind-the-scenes orchestrator who ensured that everything ran like clockwork. From managing emails to coordinating office supplies, I kept the office equipped and organized, while also handling the small details that made a big difference. A key part of my day involved working closely with the turnover team, overseeing punch list inspections to ensure every unit met the highest standards before handing it over to clients. Quality control was essential, and I was on top of it, ensuring every property was in perfect condition for final delivery. When it came to financial accuracy, I processed client refunds, special requests, and billing for broker and seller commissions, meticulously checking computations to ensure everything was on point. I also monitored client down payments and handled any issues with bounced checks promptly, maintaining smooth financial operations. In my tech-savvy toolkit, I used ChatGPT to draft efficient responses and generate content, Canva to create visually engaging presentations and marketing materials, and PowerDirector to edit high-quality video content for client presentations. With each task, I made sure to save time and enhance the quality of our communications, all while keeping everything organized and running smoothly.

In the fast-paced world of real estate, timing is everything, and I was the conductor behind the scenes, ensuring that every meeting, event, and property viewing was perfectly timed and organized. From broker meetings to the big General Assembly and seminars, I handled the scheduling and coordination to keep everyone in sync. Sending out invitations for open houses, PKS sessions, and broker network events was all part of the rhythm, making sure brokers and sellers had the latest details to stay in the loop. I also scheduled property viewings, coordinating with agents to give clients the best possible experience. Managing on-site and office manning for sellers was another key piece of the puzzle, ensuring that every appointment was covered and every event ran smoothly. As the bridge between brokers and clients, I kept communication flowing, addressing inquiries and resolving concerns with professionalism and speed.

In my role, I was the go-to resource for keeping brokers and sellers informed, engaged, and ready to close deals. My days started with sharing project updates and details through a network of group chats and emails, ensuring everyone was on the same page and equipped with the latest information. Leading the way, I coordinated daily activities and provided hands-on support for brokers and sellers, helping them navigate their tasks smoothly. Product Knowledge Seminars and monthly General Assemblies? Those were my stage, where I shared insights, strategies, and updates to keep everyone up to speed. Taking it a step further, I organized site orientations and virtual property tours to provide brokers and sellers with comprehensive overviews of our projects, bringing each property to life even from a distance. And when it was time to get on the road, I processed vehicle tripping requests to help our team experience the properties firsthand. In every way, I was there to help our brokers and sellers thrive, one update, seminar, and site tour at a time.

In my role, I was the trusted sidekick for brokers and a reliable support for clients, helping bring presentations to life and ensuring every interaction was smooth and professional. Whether assisting brokers with client presentations or lending a hand during bustling open houses, I was there to make sure every detail was handled. I also coordinated marketing efforts, crafting promotional materials and managing online platforms to showcase properties and attract interest. When clients and sellers had questions or concerns, I was the first point of contact—ready to address inquiries and resolve issues with a calm, solutions-focused approach. In every step of the process, I was there to make things easier, turning challenges into successful connections.

In my role, I was the eyes and ears on broker activities and sales performance, making sure everyone was on target and on track. Armed with data and a watchful eye, I monitored each broker's productivity and efficiency, delivering regular reports that kept the team informed and motivated. Beyond tracking, I was also in charge of recruiting top-notch brokers. I handled the accreditation process to ensure each new recruit was ready to hit the ground running and meet the high standards our clients expected. Whether it was spotting areas for improvement or celebrating high performance, I was there to help our brokers and sellers thrive—one update, report, and success story at a time.

I made it a priority to establish and nurture professional relationships with everyone—clients, brokers, sellers, and colleagues. Whether it was through regular check-ins or providing support when needed, I built trust and open lines of communication, ensuring that everyone felt heard, valued, and informed. I understood that strong relationships were the foundation of success in real estate, and I took pride in being the go-to person for all parties, offering assistance and guidance whenever necessary. By maintaining these connections, I helped create a collaborative and positive environment that led to smooth transactions and long-lasting partnerships.

I worked closely with team members to ensure smooth operations and efficient service delivery, always aiming for seamless workflows. By collaborating with different departments and group heads, I helped develop and document processes and procedures, ensuring everyone was aligned and working toward common goals. This teamwork kept our operations running smoothly and allowed us to deliver top-tier service.