Current Employment Status:
Hired Part Time on Nov 13, 2023
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
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