Real Estate EVA | TC | Social Media Manager | Content Creato

Social Media Management & Content Creation: • Coordinated and scheduled daily, weekly, and monthly social media posts for Facebook and Instagram using Meta Business Suite. • Conducted market research to identify relevant industry trends, competitor activities, and target audience preferences. • Created and shared informative real estate content including market updates, local events, industry news, and educational content from Coffee Contracts. • Utilized ChatGPT and Gemini to ensure the contents have engaging captions, including hashtags, emojis, and calls to action. • Created high-quality, visually appealing content using design tools such as Canva, Adobe Photoshop, Capcut, and Adobe Premiere, including:  Engaging video content: Produced Reels, short-form videos, and promotional videos showcasing properties, local events, and client testimonials.  Compelling visuals: Designed graphics for social media posts, advertisements, and marketing materials (e.g., Open House invitations, Just Listed, Sold and Under Contract announcements). • Designed monthly content calendars to enhance social media consistency and interaction. • Developed and maintained a consistent brand voice and visual identity across all social media platforms, incorporating brand color palette, fonts, photos, and logos into all contents.

Transaction Coordination & Client Communication: • Created and followed task lists and checklists for listings and sales while managing data entry. • Coordinated and completed pre- and post-transaction tasks, including searching for comparables and creating a CMA, setting up home searches, creating listings in MLS (SABOR, NAVICA, COMPASS), and drafting contracts and agreements. • Managed the preparation of documents (listings, leases, resale agreements) and ensured timely collection of signatures through Zipforms and DocuSign, storing them in Dropbox and Google Drive. • Reminded the client about important dates and appointments, including the final walkthrough, closing event, open house, and listing appointment. • Collaborated with title companies, escrow officers, lenders, and service providers to ensure seamless transaction processes. • Maintained consistent communication through pre- and post-transaction emails, including reminders for homestead exemption, congratulatory messages, and birthday and anniversary greetings. • Collected client testimonials and organized them from Google reviews, Facebook reviews, and Zillow reviews through RateMyAgent.

• Organized, maintained, and updated CRM (Follow Up Boss, Compass CRM, Pipedrive) to ensure lead accuracy and efficiency. • Created smart lists, and automated workflows, and managed lead flows through Zapier and API integrations. • Managed databases and stored files in Skyslope, Dropbox, Google Drive, and other cloud-based platforms. • Managed data entry and ensured that all client interactions and notes were logged and tracked within CRM platforms (Follow-Up Boss, Compass CRM, Pipedrive).

became a customer service representative in the BPO industry for almost three years. My first account was the Capital One credit card in Sitel, which is based in the US. Our job was to answer inbound calls about billing, payments, interests, fees, and disputes. My second account was with Concentrix, formerly Convergys. I was assigned to an e-commerce account, EBAY North America, and was in the selling department. Our job includes inbound and outbound calls, emails, and chats. We mostly answer inquiries about selling, buying, and claims for damaged and lost items. But our main job is to help sellers on eBay. Technically, we are like Virtual assistants there. We access each seller's account and help them manage their stores, create new and revised listings and marketing promotions, complete a sale, and manage their shipments. We also help sellers understand their fees or billing invoices and help them process payments, but most importantly, help them increase their sales.

My second account was with Concentrix, formerly Convergys. I was assigned to an e-commerce account, EBAY North America, and was in the selling department. Our job includes inbound and outbound calls, emails, and chats. We mostly answer inquiries about selling, buying, and claims for damaged and lost items. But our main job is to help sellers on eBay. Technically, we are like Virtual assistants there. We access each seller's account and help them manage their stores, create new and revised listings and marketing promotions, complete a sale, and manage their shipments. We also help sellers understand their fees or billing invoices and help them process payments, but most importantly, help them increase their sales.

• Organized, maintained, and updated CRM (Follow Up Boss, Compass CRM, Pipedrive) to ensure lead accuracy and efficiency. • Managed emails in Outlook and Gmail, keeping them organized and ensuring each message was filed in the appropriate folder for easy access. • Created smart lists, and automated workflows, and managed lead flows through Zapier and API integrations. • Managed databases and stored files in Skyslope, Dropbox, Google Drive, and other cloud-based platforms. • Organized scheduled meetings and appointments to ensure smooth coordination of calendars and adherence to all deadlines. • Managed data entry and ensured that all client interactions and notes were logged and tracked within CRM platforms (Follow-Up Boss, Compass CRM, Pipedrive). • Monitored business expenses and updated Google Sheets with expense tracking. • Created and sent daily, weekly, and monthly reports.

Digital Marketing & Email Campaigns: • Created and managed email marketing campaigns like monthly and weekly newsletters via Flodesk to nurture leads and drive conversions. • Designed and launched high-converting landing pages integrated with CRM platforms and tools like Linktree, Flodesk, and the Website. • Utilized paid advertising and social media marketing to generate leads and expand audience reach. • Monitored and tracked engagement on email campaigns and CMA reports to identify active leads for follow-up.

I had a client who is A Real Estate Investor in Georgia. I was his Inside Sales Agent. My job was to make outbound calls to prospect and qualify cold leads using Auto Dialer and look for homeowners interested in selling their properties based on the client’s criteria. We also do a lead follow-up, and nurture leads until we turn them into hot leads and appointments are set. That's for 8 months. And just recently I worked as a virtual assistant for a year with Braden Mckinnon, a real estate agent at R New York and formerly from Compass. I did a lot of administrative work for him, including email management, managing his schedule and appointments with clients, updating leads tracker and business expenses through Google Sheets, creating and sending daily, weekly, and monthly reports, creating and sending CMA reports(Comparative market analysis) to our existing leads. I also managed thousands of new leads, filtering and compiling them to Excel sheets before uploading them to our dialer, CRM, and lead generation platforms. I also handled the CRM, creating email campaigns, CRM automation, and integrations through Zapier. I also make outbound calls to find new seller leads and to follow up or nurture our existing leads. Lastly, I handled the recruitment and training of new VAs.

Recently, I worked as a virtual assistant for Braden Mckinnon, a real estate agent at R New York and formerly from Compass. I was responsible for a lot of administrative work, including email management, managing his schedule and appointments with clients, updating leads tracker and business expenses through Google Sheets, creating and sending daily, weekly, and monthly reports, creating and sending CMA (Comparative Market Analysis) reports to our existing leads. I also managed thousands of new leads, filtering and compiling them to Excel sheets before uploading them to our dialer, CRM, and lead generation platforms. I also handled the CRM, creating email campaigns, CRM automation, and integrations through Zapier. I also made outbound calls to find new seller leads and nurture our existing leads. Lastly, I was responsible for handling the recruitment and training of new VAs.

Prospecting, Prequalifying, and Lead Management: Conducted outbound cold calls to prospect and qualify leads using various tools, including Mojo Dialer, Batch Dialer, Call Tools East, Aircall, ZoomPhone, and OpenPhone. • Managed inquiries from various campaigns and platforms, including online listings, social media accounts, websites, open houses, HiFello, Homebot, handwritten letters, and CRM email campaigns. • Identified homeowners interested in selling residential properties based on client criteria. • Performed consistent follow-ups to nurture leads until appointments were set. • Created and sent Comparative Market Analysis (CMA) reports to prospects and existing leads. • Uploaded and managed lead lists in the CRM, Dialers, and other platforms like Homebot, and HiFello. • Developed and maintained automation workflows, smart lists, action plans, and email campaigns to improve lead nurturing and follow-up processes.