Customer Service Representative, Ecommerce Virtual Assistant, Social Media Manag

> Data Entry: Maintain accurate records of client information, workout plans, and progress reports. > Social Media Management: Create and schedule posts for social media platforms, engage with followers, and respond to comments. > Workout Plan Management: Assist in creating, updating, and distributing personalized workout plans to clients.

I excel at delivering exceptional customer service through clear, concise, and professional written communication. With a deep understanding of the products and services, I efficiently troubleshoot and resolve customer inquiries, ensuring a high level of satisfaction. My ability to manage multiple queries simultaneously, maintain detailed records of customer interactions, and continuously improve service processes sets me apart. I am dedicated to fostering positive customer relationships by responding promptly, addressing concerns accurately, and providing tailored solutions in a courteous and professional manner.

> Order Processing: Manage and process customer orders, ensuring timely fulfillment. > Customer Support: Handle customer inquiries, complaints, and returns via email, live chat or SMS. > Feedback Management: Monitor and respond to customer reviews and feedback.

> Content Calendar: Develop and manage a content calendar to ensure consistent posting and timely updates. > Posting and Scheduling: Schedule posts using social media management tools to ensure timely and consistent updates. > Engagement: Monitor and engage with followers, respond to comments and messages, and foster a sense of community.

> Sales Materials: Prepare and organize sales materials, presentations, and proposals. > Prospecting: Identify and research potential leads through various channels (e.g., social media, databases, industry events). > Cold Outreach: Conduct initial outreach via email, phone, or social media to introduce the company and its offerings. >Relationship Building: Build and maintain strong relationships with clients to encourage repeat business and referrals. > Customer Retention: Implement strategies to retain existing customers and increase customer loyalty. > Feedback Collection: Collect feedback from clients to improve products, services, and the overall customer experience.

> Prospecting: Identify and research potential leads through various channels (e.g., online databases, social media, referrals). > Database Management: Maintain and update lead information in CRM systems or spreadsheets. > Cold Outreach: Initiate contact with potential clients via phone, email, or social media to generate interest. > Needs Assessment: Ask relevant questions to understand the potential client's needs and determine if they are a good fit. > Qualification Criteria: Assess leads based on predefined qualification criteria to ensure they meet the target profile. > Calendar Management: Coordinate and manage the schedules of sales representatives to arrange meetings. > Data Entry: Ensure all interactions with potential clients are accurately recorded in the CRM system.