Customer Service/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor of Science In Entrepreneurship

Last Active

November 24th, 2024 (yesterday)

Member Since

June 10th, 2020

Profile Description

I CARE for your BUSINESS as my OWN.

- Experienced Customer Service Representative
- Experienced Sales Associate
- Trained Virtual Assistant

My name is Upgrade to see actual info, I used to work as a Sales Associate in a Lending
company for two years here in the Philippines. I have also worked as customer
support for ten years handling international customers. In the past eight years, I developed my skills in customer service by interacting and
developing relationships with customers despite different cultures
and nationalities. By adapting and applying the experiences I have, I am able to
show my potential and perform well in the company I worked with.

I am committed, efficient, self-motivated, a fast learner, and have good management skills.

1. Administrative Support
•Data Entry in Word, or Google Docs
•Internet Research
•Typing
•Booking Appointments with clients
•Following up with clients/customers(sending thank
you and other reminders).
•Research on certain topics for blog posts,
newsletters or others
•PDF Conversion, Splitting and Merging

2. Social Media Management and Marketing
•Set Up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube)
•Manage and Update Social Media Accounts
•Tracking of Social Media Accounts
•Answer inquiries and messages on all channels & profiles

3. Customer Service
•Manage large amounts of incoming
phone calls.
•Generate sales leads.
•Identify and assess customers' needs to achieve satisfaction.
•Build sustainable relationships and trust with customer accounts through open and interactive communication.
•Keep records of customer interactions, process customer accounts, and file documents.
•Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution

As stated in the summary of my skills, I am pretty much flexible with the tasks that I will be assigned. You can depend on me that I will never abandon a task and I can work with minimum supervision. I can assure you that I can easily adapt to any sort of training or program that the job requires me to.

Feel free to contact me about how we can work together.

Thank you and God bless!