SKILLS:
* Team player with exceptional time management and multi-tasking abilities.
* Good interpersonal and communication skills.
* Committed to providing a high-quality service with superb compassion to work.
* Knowledge of Microsoft Word, Excel, Powerpoint, and Social Media.
* Capable of learning accounting works such as bookkeeping.
* Can work with less supervision.
* Knowledgeable in different dialers such as Mojo dialer, call tools, arch power tech, Aircall, and Ring Central.
* Knowledgeable in using different CRMs such as Zendesk and Salesforce.
* Knowledgeable in reading data from Aircall dashboard and ring central dashboard
* Real estate savvy
ACADEMIC BACKGROUND:
COLLEGE
Bachelor of Science in Mathematics
Mindanao State University Gensan
October 2008
HIGHSCHOOL
Notre Dame of Dadiangas University -IBED
Saint Peter and Paul Street Lagao Gen.Santos City
March 2004
ELEMENTARY
Dadiangas West Central Elementary School
General Santos City
March 2000
WORK EXPERIENCE:
Financial Consultant
Sutherland Global Services Inc
January 2011 – November 2013
Dona Luisa Bldg Emilio Jacinto St.Davao City
Subject Matter Expert
Sutherland Global Services Inc
November 2013 – October 2014
Dona Luisa Bldg Emilio Jacinto St.Davao City
Call Center Agent (Shoe Dazzle)
Offsourcing Philippine Inc
October 2014 – August 2015
238 Araullo Extention, Andreliz Davao City
Call Center Agent
Convergys Philippines
August 2015 – February 2016
J.P Laurel Ave. Davao City
Quality Analyst
Doordash by CNM Solutions
February 2016 to June 2020
2nd Floor Buhangin Complex Buhangin Davao City
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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