SMM, General Virtual Assistant, Customer Support.

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Undergraduate

Last Active

February 19th, 2025 (3 days ago)

Member Since

March 2nd, 2020

Profile Description

I have been a Customer Service Specialist for 6 years in 3 companies.
(Customer Support via inbound and outbound calls) A freelancer for 4 years with 5 different E-commerce businesses 

I'd like to make sure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
I keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken. Use computers to prepare change of address records or issue service discontinuance orders.
I also keep records of sales invoices, recording details of daily earnings, accommodation of walk-in orders, preparation of orders and deliveries, and inventory of stocks. 

In my Freelancing Career, I have learned some niches that helped me grow and wanted to learn more. Please allow me to share what I have learned from my previous clients.  

Customer Support Specialist.
(Working closer to the CEO and his manager). 
Anti-Ageing Products. 
Aug. 2020 - Present. 
(With NDA Contract).
- I work part-time as a Social Media Manager, Content Creator, and Graphic Designer. - We use Google Mail, HelpScout, Excel, Tidio, Skype, Slack, Canva, Facebook, and Instagram.

Customer Service Specialist. 
TDBS Inc - UK.
Aug 2023 - April 2024. 
- I handle emails, Etsy and TikTok Chats, TikTok Outreach, tracking of orders, processing refunds, and contacting the warehouse for the available stocks, and sizes. - We also contact the logistics (Evri) to track the shipment, delay, and missing parcels. - We use the Website, eDesk, Linnworks, Evri, Royal Mail, DPD, FedEx, Excel, Tiktok App, Skype, Google Meet, and Slack). 

Sales - Chat Support - Customer Support.
Concentrix. 
Sept. 2022 - Sept. 2023. 
- Sales Support in HP.  We assist customers when they purchase a laptop, computers, and cartridges.  
- Microsoft Windows.  We help customers with the Windows issue on their laptops and computers. We translate in our customers are from outside of the United States.
- In Microsoft Rewards, we are using the Microsoft App to email the customers with their Microsoft Rewards inquiries and concerns.
- We use Zimbra, HP Sales Central, Sterling, Dynamics, Workday, and Chat App.

HL Commerce. 
Nov 2020 - July 2022.
- My client called their business Tailored Canvasses. Customers are buying a canvas and giving us their pictures, quotes, and messages that can be added to their canvas. - We email the customer for approval or revision before we push it to the printing department. 
- We also update the listings from the Etsy Store.
- I managed their 9 Facebook Pages, creating fun and facts about the horses, cows.
- We use HelpScout, Gorgias, Amazon Chats, Shopify, Etsy, Excel, 17 Track, USPS, UPS, Fedex, Facebook Pages, Agora, and Canva.

Customer Service Specialist. 
UK - Pet Shop. 
July 2022 - Dec. 2022
(With NDA Contract). 
I handled emails, refunds, and returns. I contact the supplier to check for the available stocks, delays, and missing parcels. 
- We use Zendesk, Shopify, Asana, and Google Mail, 17 Tracker, FedEx, and USPS.

Quality Analyst. 
Sweet IQ. 
July 2020 - Dec. 2020.          
-  We analyze the business and company posted in Google, and enter the data to the clients system. 

Customer Support Specialist. 
WeHear Inc. 
March 2018 - March 2019. I handle email, live chat, Facebook Moderation, Tracking orders, and Product Research. We use HelpScout, Facebook Page, 17 Track, DHL, USPS, UPS, and Ali Express | Alibaba.