I am an experienced E-commerce professional with five years of expertise, primarily in Amazon platforms. My background includes comprehensive experience in managing the full recruitment cycle, from hiring preparation toonboarding. I have developed and implemented recruitment strategies, including creating Standard Operating Procedures, designing recruitment funnels, drafting job descriptions, and updating job offer letters and contracts.
Additionally, I have handled employment verifications, conducted post-hire check-ins, and managed employee benefits.Beyond my role as a Recruitment Specialist, I bring over a year of experience as an Amazon Specialist, supporting brand managers with account management, including customer service, order fulfillment, inventory management, listing optimization, keyword research, SEO (levels 1 to 4), and troubleshooting listing suppression.
eCommerce Support:
-Expertise in drop shipping, FBA, wholesale, and retail arbitrage
-Experience in supply chain management & 3PL
-Brand management, PPC, and SEO
-Keyword research, listing optimization, and copywriting
-Flat file expert
-Account health and customer service, including the processing of refunds, creating case logs, and addressing customer review concerns
-Troubleshooting browse nodes, suppressed listings, Detail Page Removed listings, and At-risk listings
-A/B testing and EBC/A+ Content and Storefront creation
-Image creation (Content Brief for Product Listing Images)
-Listings, Images & Video Upload (Bulk Upload or Individual per Marketplaces or Global)
-Business Report, Vine, Promos, Coupons, & Lightning Deals
-Monitoring of Sales, Traffic, & CVR
-Overall Customer Support
Skills:
-Proficiency in troubleshooting issues with Amazon, Walmart, Shopify, and eBay
-Strong background in supply chain management, brand management, PPC, and SEO
-Expertise in keyword research, listing optimization, and copywriting
-Proven track record in resolving account health issues, customer service, and processing refunds
-Skilled in A/B testing and creating EBC/A+ Content and Storefront
-Competence in Image Creation, Listings, Images & Video Upload, and Business Report
-Build with Vine, Promos, Coupons, & Lightning Deals
-Ability to monitor Sales, Traffic, & CVR
Marketplaces:
-US
-CA
-UK
-EU/IT, DE, FR, SE, NL, PL, ES, & BE
-MX
-TR
-ASIA
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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