Quality Assurance - Team Leader | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Bachelors degree

Last Active

November 25th, 2024 (2 days ago)

Member Since

December 3rd, 2019

Profile Description

Knowledgeable and dedicated professional with extensive experience in BPO industry. 
Solid team player with outgoing , positive demeanor and proven skills in establishing rapport with clients. 
Articulate, energetic and results - oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
A consistent and competitive professional who provides top quality services for the following:

*Virtual Assistance (Email & Calendar Management, Data Entry, Scheduling Appointments, etc.)

*Customer Service (Both voice & non-voice | Preference: Non-voice Support) 

*Quality Assurance

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Work History: 

IGT Technologies Philippines |Quality Assurance - Team Leader | 06/2021 - Present 
*Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
*Identified training needs and organized training interventions to meet quality standards. 
*Evaluated audit findings to implement appropriate corrective actions. 

VXI Global Holdings | Subject Matter Expert | 08/Upgrade to see actual info/2019 
*Produced daily, weekly and monthly reports using advanced Excel spreadsheet functions. 
*Managed CRM database, including troubleshooting, maintenance, updates and report generation. 
*Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. 

Conduent | Technical Support | 11/Upgrade to see actual info/2017 
*Resolved technical issues by providing troubleshooting steps. 
*Handled multiple chats and responded in a timely manner. 
*Evaluated customer information to explore issues, develop potential solutions and maintain high - quality service.  

Iqor Philippines Inc. |Billing - Customer Service Representative | 10/Upgrade to see actual info/2016 
*Provided outstanding customer service by quickly and professionally handling issues. 
*Verified postings to ledgers to confirm accurate entry and account balances. 
*Processed payments; Reviewed and explained charges. 

Globalsync Business Solutions | Sales Specialist | 11/Upgrade to see actual info/2013
*Established excellent sales ability and strong interpersonal skills with persuasive approach.
 *Overcome objections using friendly effective strategies. 
*Skilled at client management software.