eCommerce Customer Support Specialist -Shopify-

As a dynamic and rapidly growing eCommerce brand that specializes in Shopify dropshipping. We take pride in delivering top-notch products and exceptional customer service to our valued customers. To maintain our high standards, we are seeking a dedicated Customer Support Specialist to join our team.

*Read the Job description carefully*

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*Employment Type: Full-Time, Long-Term

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*Monthly Salary: $250

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*Key Responsibilities:

As a Shopify Dropshipping Customer Support Specialist, you play a pivotal role in transforming our eCommerce brand's customer support vision into a tangible reality. Your primary mission is to ensure a seamless and exceptional customer experience by skillfully managing various aspects of customer support.

You'll demonstrate your expertise through:


Email Handling:
Timely and professionally responding to customer inquiries and concerns, offering solutions with a high degree of professionalism and courtesy.

Shipping Status Management:
Vigilantly monitoring and ensuring the timely delivery of customer orders, guaranteeing that our customers receive their purchases promptly and with the utmost satisfaction.

Customer/Order Issue Resolution:
Proactively managing a wide spectrum of cases, including delayed orders, exchanges, refunds, and replacements for damaged or incorrect items, ensuring that our customers' concerns are efficiently addressed.

Returns Case Handling:
Efficiently managing return requests, meticulously handling approvals, and ensuring accurate and prompt refund processing, thereby maintaining the trust and confidence of our valued customers.

Communication:
Collaborating effectively with your teaUpgrade to see actual infombers, which includes close coordination with the fulfillment team and the store manager, to deliver an exceptional customer service experience and foster a harmonious working environment.

Issue Escalation:
Identifying and promptly escalating urgent matters that require immediate attention to the relevant managers, ensuring swift resolution and a seamless customer journey.

Weekly Reporting:
Compiling and delivering comprehensive reports detailing the general status of orders, fulfillment, shipping, and critical matters to the store manager, contributing to informed decision-making.

Process Adherence:
Ensuring the rigorous adherence to and, when necessary, updating of standard processes and procedures to maintain our high standards of service quality and customer satisfaction.

In your role as the Customer Support Specialist, you serve as a linchpin for the execution of our customer support vision, promoting organizational clarity, communication, and consistency. Please include NOINIM1 to your subject line of your application .You'll focus on logic, results, issue resolution, and team unity while maintaining a steadfast commitment to our customers' satisfaction and an unwavering sense of ownership.

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*Soft Skills:

Outstanding communication and written skills in English.
Strong problem-solving abilities and a proactive approach.
Exceptional teamwork, patience, and empathy.
Attentiveness to detail and active listening.
Strong sense of ownership, resilience, and adaptability to tackle new challenges.

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*Technical Skills:

Proficiency in using Shopify for order and product management.
Familiarity with the Gorgias app for efficient customer support.
Proficiency in Excel and Google Sheets for data management.

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*SHOPIFY EXPERIENCE IS A MUST *

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