eCommerce Account – Customer/Technical Support Representative (Work From Home)

Job Responsibilities:

Handle inbound and outbound phone calls professionally.
Respond promptly and accurately to customer inquiries and complaints, ensuring customer satisfaction within the given time frame.
Research and utilize available resources to provide accurate, valid, and complete information using the appropriate tools/methods.
Resolve tickets related to technical requests and troubleshoot issues to maintain productivity and efficiency.

Tools to be Used:
Dialpad
MantisHub
Zendesk
RingCentral

Qualifications:
- A Bachelor’s degree (in any field) is an advantage but not required.
- Open to applicants with or without experience (experience in an eCommerce account is a plus).
- Strong problem-solving and troubleshooting skills.
- Must have a complete work-from-home setup.
- A stable internet connection with at least 20 Mbps speed.
- Patient, detail-oriented, and responsible in handling customer interactions.
- Excellent phone communication, active listening, and interpersonal skills.
- Ability to adapt to different customer personalities and situations.
- Strong communication and presentation skills.
- Ability to multitask, prioritize tasks, and manage time effectively.

Job Benefits:
- Medical Allowance
- Internet Allowance
- Birthday Gift
- Anniversary Gift
- Incentives
- Various Leave Benefits (Vacation, Sick, Maternity, Bereavement, and Paternity Leave)
- Yearly Bonus
- Permanent Work-From-Home Setup
- 23 Paid Holidays Annually, including three (3) days of double pay on select Philippine holidays

If you're interested in applying, please click the link and fill out the form:
Apply Here: https://forms.gle/4skrYzrWvZ6N2F8X9

We look forward to welcoming you to our team!