Warehouse Assistant / Customer Service

Role Description
This is a remote Virtual Assistant (VA) position with the opportunity to support the operations of our warehouse in Piscataway, NJ. The VA will play a crucial role in assisting with administrative, client-facing, and operational tasks. You’ll work closely with the CEO and warehouse team to ensure smooth daily operations, maintain client satisfaction, and contribute to our company’s growth.

Key Responsibilities
Administrative Support
Prepare documents, proposals, and presentations for internal and external use.
Organize paperwork, maintain digital records, and ensure all files are up-to-date.
Update sheet according to receiving and billing for clients.

Client Relationship Management
Act as a point of contact for clients, responding to inquiries promptly and professionally.
Help coordinate shipments, resolve issues, and provide updates to clients to ensure satisfaction.
Maintain a positive rapport with clients to enhance relationships and retention.

Order Processing and Inventory Assistance
Assist in monitoring inventory levels, ensuring accurate documentation of inbound and outbound shipments.
Troubleshoot inventory discrepancies and streamline processes.

Marketing Support
Support marketing efforts by drafting emails, LinkedIn posts, or social media updates that reflect our expertise.

Operational Support
Collaborate with the warehouse team to ensure operational goals are met.

Data Analysis and Reporting
Compile data and generate reports to provide insights into operational performance.
Identify trends and present actionable recommendations to improve efficiency.

Sales Assistance
Support the CEO with sales activities, including preparing sales proposals, maintaining CRM systems, and tracking leads.
Qualifications

Required Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with Slack (Our primary communication method).
Strong written and verbal communication skills for professional interactions with clients and team members.
High attention to detail, organizational skills, and the ability to multitask effectively.
Problem-solving mindset with a proactive, go-getter attitude.

Preferred Experience
Familiarity with Warehouse Management Systems (WMS) or similar logistics software.
Background in 3PL, e-commerce, logistics, supply chain, or a related field.
Experience creating content for blogs, websites, or social media.
Analytical skills to interpret data and create actionable insights.

Please attach a document answer these questions below:
Please explain your reply would be if you got a Slack message saying, “customer is complaining about order #1234, can we please get an update on it”?
Imagine a client emails you about a delayed shipment, while the CEO asks you to update a proposal. How would you handle both tasks?
Have you worked with any e-commerce platforms or WMS before (like Shopify, Amazon Seller Central)? If yes, how?
What do you do when you don’t know the answer to a question or feel stuck on a task?
Please include the word ‘pineapple’ at the top of your application to show you’ve read the full job description.
Please also send a 30-second voice sample. You will include your qualifications and why you are the person for this job.
Please also send a screenshot of your internet speed.

This is a full time job. We are a team of committed and disciplined individuals. Please do not apply if you are only available part time.