(WFH) HR Assistant with Growth Opportunities

Full-Time (Remote position)

About Us
At Pearl West, we’re redefining e-commerce by taking brands to the next level with creativity, bold strategies, and data-driven decision-making. Based in Downtown Vancouver, we’re a fast-growing company looking for talented individuals ready to make a difference. If you have experience in both customer service and HR and are eager to bring your skills to a dynamic team, we’d love to hear from you.

The Role
We’re seeking a skilled HR Assistant and Customer Service with experience in both areas to support two critical functions of our business. You’ll be trained to handle tasks in both departments and will shift focus based on the company’s needs. This is a fantastic opportunity for someone who thrives on variety, has a passion for customer satisfaction, and enjoys contributing to a positive and efficient workplace.

What You’ll Do
Customer Service Responsibilities
-Provide exceptional support to customers via email, chat, and phone.
-Troubleshoot and resolve customer issues promptly and professionally.
-Collaborate with other teams to address and resolve customer concerns.
-Maintain accurate and detailed records of customer interactions in our CRM system.
-Identify opportunities to enhance customer satisfaction and contribute to continuous improvement.

HR Assistance Responsibilities
-Support HR processes, including onboarding, employee file management, and policy documentation.
-Coordinate interviews, prepare meeting agendas, and assist in scheduling.
-Assist with tracking employee performance reviews and collecting feedback.
-Help ensure compliance with HR policies and contribute to a positive work culture.
-Support payroll preparation by gathering employee information when needed.

What We’re Looking For
-At least 2 years experience in HR is a must and experience in customer service is a nice to have. As long as you can be trained in customer service, you are qualified!
-Adaptability: Ability to seamlessly shift between customer service and HR responsibilities based on priorities.
-Communication: Strong verbal and written communication skills for engaging with customers and internal teams.
-Problem-Solving: Proven ability to resolve issues and make decisions efficiently.
-Attention to Detail: Meticulous in maintaining accurate records and documentation.
-Tech-Savvy: Experience with CRM tools, HR software, and office productivity tools (e.g., Microsoft Office).
-Team Player: Thrives in collaborative environments and contributes to building a positive team culture.

Why Join Pearl West?
At Pearl West, we believe in empowering our employees and fostering growth. Here’s what you can expect:

A chance to utilize and grow your skills in two critical areas: customer service and HR.
A supportive, innovative work environment where your contributions are valued.
Opportunities for professional development in a fast-paced, dynamic company.

How to Apply:
Use this link to apply: https://jobs.pearlwestgroup.com/apply/9Z833lVRDK/Dynamic-Role-Customer-Service-HR-Assistant-With-Growth-Opportunities-At-Pearl-West
**NO APPLICATIONS WILL BE ENTERTAINED HERE**

If you meet the requirements and are excited about this dual-role opportunity, we’d love to hear from you! Here’s our process:

1. Assessment: Shortlisted candidates will complete an assessment. Invitation will be sent via email.
2. Interview: Final candidates will be invited to a live interview with our hiring manager.

Take the next step in your career with Pearl West. Apply today and let’s build something amazing together!