Virtual Property Management Support - Appfolio

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TYPE OF WORK

Part Time

SALARY

7.50 - 8.00 per hour USD

HOURS PER WEEK

15

DATE POSTED

Dec 8, 2024

JOB OVERVIEW

We are looking for a Virtual Property Management assistant to join our team!

In this role, you'll help keep our tenants happy by managing their messages and maintenance requests primarily using AppFolio property management software, email, and text messaging.

Main Tasks:

* Answer tenant maintenance requests through AppFolio quickly and professionally
* Check and reply to tenant emails, voicemails, and texts
* Get back to tenants quickly with clear, helpful answers
* Keep tenants updated about maintenance work and schedules
* Deliver daily summaries to management noting communications that require management follow up

Using AppFolio Software:

* Record and track maintenance requests
* Keep detailed notes about follow-ups to make sure problems get fixed
* Add notes to tenant files
* Create reports about common tenant issues and maintenance patterns
* Work with our property team to schedule maintenance and talk to vendors
* Tell the right team members about any big or urgent tenant problems

SKILL REQUIREMENT
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