Virtual Front Desk / Office Assistant with Nursing Experience for a US-Based Medical Practice

We are a boutique medical practice based in Los Angeles, USA, specializing in hormone therapy, weight loss, and stem cell treatments. We are seeking a virtual front desk and office assistant with previous remote work experience. Prior experience in the medical field is helpful but not essential. Our clientele is exclusively from the US, and fluency in English at a native speaker level is required.
This role goes beyond a typical call center position. You will prioritize and organize multiple agendas to ensure smooth operations, support our in-office staff and three medical providers, and act as our patient liaison. We utilize four platforms: electronic medical records, electronic phone/fax, texting, and email.
A friendly phone demeanor and enthusiasm for delivering customer service are essential. We are looking for someone with a nursing degree and experience.
Position Details:
• Work schedule: Monday to Friday, 9:30 AM to 6:00 PM with a 30-minute midday break
Responsibilities: The most important aspects of the job are coordination and timely communication.
• Work as a patient and office liaison
• Patient scheduling
• Handle phone inquiries, text support, faxes, and emails
Personal Attributes: We are looking for someone who excels in customer support.
• Your English should be fluent
• Front desk/customer service experience is a must
• Attention to detail, organized, and mature
• Reliable and able to work independently
• Tech-savvy with the ability to multitask efficiently
• Capable of handling tasks such as scheduling appointments and responding to patient inquiries via email, phone, and text messages
• Able to learn quickly on the job