Virtual Assistant for Customer Support and Administrative Tasks

Transform You Fitness is looking for a reliable and detail-oriented Virtual Assistant to join our growing team. As a VA, you will handle customer email support, process program access requests, and perform administrative tasks. Your role will help us provide a seamless and positive experience for our customers.

Responsibilities:

Respond to customer emails professionally and promptly.
Look up customer orders in SamCart to verify purchases.
Provide customers access to fitness programs on our WordPress platform.
Process refunds (up to $100) according to company policies.
Maintain accurate records of customer interactions.
Collaborate with the team to identify and resolve recurring customer issues.
Requirements:

Strong written communication skills in English.
Familiarity with tools like Google Workspace (Gmail, Drive, etc.), or willingness to learn.
Basic knowledge of SamCart and WordPress (preferred but not required; training provided).
Ability to prioritize tasks and manage time effectively.
Reliable internet connection and a personal computer.
Availability for 3-4 hours per day during specified times (to be discussed).
Preferred Qualifications:

Experience in customer support or virtual assistant roles.
Tech-savvy and eager to learn new tools and systems.
Strong attention to detail and problem-solving skills.
What We Offer:

Competitive pay based on experience.
Flexible work hours within the daily schedule.
Opportunity to grow with a supportive and dynamic team.

How to Apply:
If this role sounds like a great fit for you, please send your resume to coachbee@transformyoufitness.com with the subject line: "Virtual Assistant Application - [Your Name]".

We look forward to hearing from you!