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TYPE OF WORK
Part Time
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SALARY
A$19/hour
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HOURS PER WEEK
5
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DATE POSTED
Jan 31, 2025
Hello! Please only apply if you have at least 2+ years of VA experience.
About Us:
Indy Bindy is home to the Indy Bindy Sewciety, our online sewing academy (membership), Indy Bindy Fabrics, an online store specialising in independent designer fabrics from Japan and the Indy Bindy Mastermind, a small group mentoring experience for creative business owners.
We are passionate about inspiring and supporting sewists throughout their sewing journey by providing a nurturing and fun community as well as unique fabrics, so that they feel creatively fulfilled and show up as their best selves. We believe strongly in the power of community and are driven to guide other creative business owners to create a business and a life they love by sharing our experience.
We are an exciting small business, and we are moving into a period of growth!
I am looking for an exceptional virtual assistant superstar to join our team in this critical role.
About the Role:
I am looking for someone that loves helping and serving others through their skills and passion for what they do. I need a VA that wants to be a part of building an inspiring, customer-focused business that serves sewists all over the world.
You would become an integral part of our growth and impact within our growing community by helping manage the daily tasks within the business, and through product creation.
You also have the opportunity to influence the future of what we do by bringing forward great ideas. I am looking for a long-term VA for between 5-10 hours per week depending on the ability to complete the following responsibilities. There is scope for these hours to increase in future.
Daily:
• Customer support via
• Forwarding fabric orders to designers and logging shipping notices
• Inbox management
• Calendar management
Weekly:
• Creating graphics for social media and other content
• Drafting/input/scheduling management of
• Drafting social media strategy and posts
• Repurposing social media or
Monthly
• Uploading monthly video training to YouTube
• Creating workbooks to accompany monthly trainings
• Create monthly calendar and engagement prompts for members
• Checking for any cancelled memberships and drafting
• Review monthly consignment reports from bookkeeper against orders received
• Draft designer sales reports and
• Audio and video editing skills to edit a monthly training (highly desirable but not essential)
As needed:
• Set up/streamline google drive filing system
• Set up SOP documents based on screen recordings
• Project and launch management through scheduling and follow up
• Draft media outreach
• Draft collaboration partner outreach
• Designing opt-in pages
• Support during live online masterclasses to initiate engagement and provide customer service
• Future: Uploading of a weekly podcast and managing podcast guests with Evernote and Monday
This role is available on a contractor basis, approximately 5 - 10 hours per week.
Here’s what a typical week in this role looks like:
- Managing and triaging the company inbox daily to make sure you or I reply to all
- Ensuring customers see the value in maintaining and renewing their membership by creating quality products inside the membership
- Assist in membership growth by developing brand awareness content and supporting project management
- Collect case studies and testimonials: consistently documenting specific wins of our members
- Managing and processing membership cancellations with empathy
- Forwarding fabric order notices to designers and logging shipping notices.
About You:
We are looking for someone who has a proven track record in supporting an online business. It goes without saying that you must possess exceptional communication and interpersonal skills, and have a passion for serving and supporting others, and seeing them make progress and achieve goals.
In addition, you are flexible, solutions focused and stay positive always. Your creative problem solving skills will be essential, as will your love for multitasking and juggling multiple tasks and projects simultaneously. Importantly, you will need to be able to complete tasks efficiently and effectively.
You must be tech savvy! Some of the tools we use include Circle, Monday, YouTube, Voxer, Zoom, Canva, WordPress, Google Drive, Dropbox, AddEvent, Calendly, and MailChimp, plus the traditional things like phone and
If you are a sewist and you have written Japanese skills it is a significant advantage.
This job is requires you to be available daily, Monday – Friday, with the ability to complete tasks without significant advance notice.
A good internet connection is required. A Computer or Laptop is needed (tablets, phones, and other devices are not sufficient).
How to apply:
Self awareness, personal development and interpersonal skills are highly valued at Indy Bindy. Therefore we ask that you complete a couple of personality assessments as part of the application process and include screenshots of your results in your cover letter. Any applicants that do not include this will not be considered.
Step 1. Take the Enneagram Personality Assessment (note: we cannot see your responses so be 100% YOU. Answer this assessment with your true self in mind (not who you think you should be or what you think we want you to be). Go to
Step 2. Get your Human Design Chart. This is based on your exact time of birth and provides a map to your energetic blueprint. If you do not know your exact time of birth, get as close as possible and note that the chart may not be accurate when you provide it. Go to
Step 3. Attach your test results as well as your resume and cover letter.
IMPORTANT NOTE You must add the word #superstar to the application subject or you will not be considered
