Virtual Assistant (Order Processing & Administrative Support)

We’re an Australian startup looking for a reliable and efficient Virtual Assistant who can independently manage order processing, inventory, and customer & supplier communication with precision and speed.

What You’ll Do:
- Order Processing: Independently manage orders from our WooCommerce site and Amazon, create/send Xero invoices, and track payments efficiently.
- Shipping & Fulfilment: Coordinate with 3PL providers, warehouses, and couriers to ensure fast and accurate delivery.
- Customer & Supplier Communication: Professionally handle customer and supplier inquiries and resolve any issues related to orders, shipping, and inventory.
- Inventory Management: Track stock levels, organise restocking, and maintain updated inventory records.
- Wholesale Coordination: Oversee orders from stockists, ensuring smooth and timely processing.

Skills We’re Looking For:
- Platform Experience: Familiarity with WooCommerce, Xero, Amazon Seller Central, and inventory management systems.
- Strong Communication: Efficiently handle customer and supplier inquiries while maintaining professionalism.
- Logistics & Problem-Solving: Experience with 3PL providers, couriers, and resolving logistics issues in an efficient manner.
- Bonus: Experience working with Australian companies or in virtual assistance/office admin roles.

Work Hours:
Monday to Friday: 7 AM – 8 AM PHT.
Growth Opportunity: As the business grows, there’s potential to expand your hours and responsibilities.

How to Apply:
Send your resume and answer the questions below:
- How many years of experience do you have with WooCommerce, Xero, and Amazon?
- Provide an example of your experience with order processing, inventory management, and customer support.
- Let us know your availability and how you’d like to grow with the role.

Please Note: Applications missing any of the above steps will not be considered.
We look forward to your application!