Virtual Assistant – Membership & Customer Engagement

Company Overview
Burn Boot Camp St. Louis (Burn STL) is a female-focused fitness business dedicated to making a lasting impact in the industry and local communities. We specialize in providing fitness classes ("camps") alongside trainer guidance, nutritional support, goal setting, and complimentary childcare. Our mission is to build healthier communities by engaging with members and supporting their fitness journey.
We are seeking a Virtual Assistant to support our team in managing member inquiries, bookings, and customer engagement across multiple communication platforms.

Position Overview
The Virtual Assistant will be responsible for handling inbound and outbound calls, managing messages across phone, text, email, and social media, and assisting with administrative tasks related to member engagement. The ideal candidate is detail-oriented, proactive, and has a warm and engaging personality to match Burn STL’s high-energy and supportive culture.
If you are passionate about fitness, customer service, and thrive in a dynamic environment, we encourage you to apply!

Key Responsibilities
Member Engagement & Communication
? Handle inbound and outbound calls, answering membership inquiries and booking trial camps.
? Respond to messages via text, email, and social media (Facebook & Instagram DMs).
? Follow up with leads from community events and promotional campaigns to convert them into members.
? Ensure all pre-camp requirements are met (waivers signed, member questions answered, etc.).
? Engage with past members through win-back campaigns to encourage re-enrollment.
? Direct customer support inquiries (e.g., lost items, gym-related questions) to the appropriate teaUpgrade to see actual infombers.
Administrative & CRM Management
? Utilize our CRM system (LoopSpark) to manage bookings and member communication.
? Ensure timely follow-ups for trial members, promotions, and renewals.
? Manage gym email accounts, responding to inquiries or forwarding them to the right department.
? Track member engagement metrics and provide reports to the Marketing Director.
? Participate in teaUpgrade to see actual infoetings and provide insights on customer interactions.
Social Media Engagement & Reputation Management
? Monitor and respond to comments, direct messages, and interactions on Burn STL’s social media.
? Address and analyze online reviews, sharing feedback with the leadership team.
? Actively engage with followers and potential members to strengthen brand presence.

Requirements & Qualifications
? Strong communication skills – Excellent verbal and written English proficiency.
? Experience in customer service – Prior experience in inbound/outbound calling, messaging, or sales support is preferred.
? CRM proficiency – Experience using a CRM system (LoopSpark knowledge is a plus).
? Social media management – Familiarity with Meta Business Suite, Facebook, and Instagram for handling messages and interactions.
? Organized & detail-oriented – Ability to manage multiple communication channels and track member engagement.
? Proactive & self-motivated – Takes initiative and is comfortable working independently in a remote environment.
? Tech-savvy – Comfortable learning new platforms and adapting to different software.
? Warm, friendly, and high-energy personality – Aligns with Burn STL’s vibrant and supportive culture.

Work Schedule & Compensation
? Full-time position (40 hours/week)
? Flexible schedule with priority coverage on weekends (Saturday & Sunday) + three additional weekdays
? Pay rate: $5 - $7 per hour (dependent on experience)
? Performance-based salary increase opportunities after 3 months and annually

Application Process

As part of the application process, candidates will need to complete a series of short assessments. You can access them using the link below. Before you begin, please take note of the following:
• These assessments will take approximately 45 minutes to 1 hour to complete. Please find a quiet place where you can focus.
• You must use a computer to complete these assessments. They cannot be taken on a phone or tablet.
• You will be asked to upload a resume. Please ensure that your resume includes a picture of yourself.
• You do not need to inform us once you have completed the assessments, as we will be able to track your progress on our end.
• If you are ready, click the link below to begin: Upgrade to see actual info

Those with exceptional assessment results may automatically get shortlisted, and shortlisted candidates will receive an email regarding the next step in the application process Upgrade to see actual infonts after they finish the assessments.

Boost Your Application (Optional Pre-Requirements)
Increase your chances of being shortlisted by completing:
• English Proficiency Assessment – [Upgrade to see actual info]
• IQ Test – [Upgrade to see actual info]

Join Our Team!
Be part of a fitness movement that makes a difference in people’s lives every day. We look forward to reviewing your application!