Virtual Assistant

We are seeking a highly organized and motivated Virtual Assistant to support the operations of our cleaning business. As a remote team member, you’ll play a crucial role in managing day-to-day administrative tasks, ensuring smooth communication with clients, and helping to grow our business. The ideal candidate will be proactive, detail-oriented, and have excellent communication skills. Experience in customer service, scheduling, and business operations is preferred.

Key Responsibilities:
1. Client Communication & Support:
• Respond promptly to client inquiries via email, phone, and chat.
• Provide information about services, pricing, and availability.
• Address client concerns, feedback, and follow up on appointments.
2. Scheduling & Appointment Management:
• Manage and coordinate cleaning appointments, ensuring proper scheduling of teams.
• Send reminders to clients about upcoming cleaning services.
• Update and maintain the calendar and booking system.
3. Administrative Support:
• Assist with invoicing, payment tracking, and client billing inquiries.
• Maintain and update customer records, including cleaning preferences and service history.
• Handle general administrative tasks such as managing emails, filing, and data entry.
4. Social Media & Marketing:
• Assist with social media content creation and posting.
• Respond to social media inquiries and engage with the online community.
• Help track and analyze the effectiveness of online marketing campaigns.
5. Task Management & Reporting:
• Create and manage task lists for team members and ensure timely completion of administrative duties.
• Generate reports on business performance, customer feedback, and appointment trends.
• Help streamline operational workflows and improve efficiency.
6. Customer Relationship Management:
• Help build and maintain strong relationships with clients to ensure repeat business.
• Send follow-up emails for feedback and satisfaction surveys.
• Assist with promotional offers, discounts, or loyalty programs to retain customers.

Qualifications:
• Proven experience as a Virtual Assistant or in a similar administrative support role.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Familiarity with cleaning industry operations is a plus, but not required.
• Proficient in using software tools (Google Workspace, Microsoft Office, CRM platforms, social media management tools).
• Ability to work independently and manage multiple tasks efficiently.
• Highly responsive, detail-oriented, and self-motivated.

Preferred:
• Experience with booking and scheduling software (e.g., Acuity Scheduling, QuickBooks, or other business management tools).
• Background in small business operations or the cleaning industry.
• Knowledge of social media platforms (Facebook, Instagram, etc.) for business promotion.

Working Hours:
• Flexible, part-time/full-time remote position. Availability to respond during business hours is preferred.

If you are a proactive, highly organized individual looking to support a growing cleaning business, we would love to hear from you! Join our team and help us deliver exceptional service to our clients while managing key business operations remotely.

This job description balances the key tasks associated with supporting a cleaning business while emphasizing the virtual assistant’s role in client communication, scheduling, and administrative support.