Veterinary Patient Care Coordinator |US Veterinary experience PREFERRED

************************Candidates with prior U.S. veterinary experience are PREFERRED.************************

PLEASE APPLY THROUGH THIS LINK: janiehealth.na.teamtailor.com/jobs/61191-veterinary-patient-care-coordinator

ONLY APPLICATIONS MADE THROUGH THE LINK ABOVE WILL BE CONSIDERED!

About the Position:

We are seeking a experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.

Key Responsibilities:

-Answer phone calls, schedule and manage patient appointments.
-Coordinate follow-up appointments and procedures, including reminders for vaccinations and routine check-ups.
-Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing updates on their pets' care.
-Collaborate with veterinarians and veterinary technicians to develop and implement individualized care plans for patients.
-Perform general office duties, including managing phone calls, emails, and maintaining a clean and organized workspace.
-Provide exceptional customer service to clients, creating a welcoming and supportive environment for both pets and their owners.
-Address and resolve client concerns or complaints in a professional and empathetic manner.

Requirements:

-US Veterinary Customer service is PREFERRED
-Willing to work Friday, Saturday, Sunday & Tuesday 8am - 6am Pacific Time
-eVetPractice EHR experience is a HUGE plus!?
-Excellent Interpersonal Skills
-Strong phone etiquette
-Fluent in English
-Exceptional customer service skills
-Strong critical thinking abilities
-Professionalism
-Highly Trainable

Our company offers health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.

A high level of reading comprehension is necessary! Apply through this link:
janiehealth.na.teamtailor.com/jobs/61191-veterinary-patient-care-coordinator