VIRTUAL ASSISTANT FOR CUSTOMER SERVICE NEEDED

Are you interested in working from home and delivering exceptional customer service? Are you interested in growing both personally and professionally? If you have a knack for connecting with people, solving problems, and making every customer interaction memorable, then this might be the opportunity you've been waiting for.

We’re inviting a dedicated customer service professional to join our team of 30+ international remote members—with 20+ from the Philippines—and become an essential part of our 8-figure ecommerce company.

Please Note:

(1) Read this entire job post thoroughly; copy-paste applications will NOT be accepted.
(2) This is a full-time role. You must be able to commit to at least 40 hours of focused work per week.

ABOUT THE POSITION
Your primary responsibilities will include:

- Handling Customer Inquiries: Respond promptly to emails, SMS, and live chat messages, ensuring each interaction leaves a positive impression.
- Resolving Issues: Troubleshoot and resolve customer concerns, using empathy and attention to detail.
- Enhancing Processes: Collaborate with team members to streamline our customer service procedures and share insights with management.
- Supporting the Team: Participate actively in team meetings and huddles, including regular sessions with the CEO and other executives, to continuously improve our service quality.
- Documenting and Reporting: Keep accurate records of customer interactions and feedback to help drive future improvements.
- For all tasks and projects, you'll receive a comprehensive training program that includes personalized video tutorials, one-on-one coaching, and regular meetings with our management team. We’re committed to your growth and will provide all the support you need to become a confident and effective customer service champion.

TECHNICAL REQUIREMENTS
- Full-Time Availability: Must be able to commit to 40 hours per week.
- Reliable Internet: A fast and stable internet connection is essential.
- Language Proficiency: Fluency in English is a must.

IN YOUR APPLICATION
(1) First, tell us why: Explain specifically why you believe you would excel in this customer service role. What makes you the right candidate?

(2) Additionally, answer the following 5 questions in a few sentences each:
A. What do you love most about customer service?
B. What qualities do you particularly value in people who work with you?
C. Outside of work, what are you most passionate about and why?
D. What about this specific position most appeals to you?
E. Imagine yourself in 3 years. What do you hope will be different about you then compared to now?

(3) Finally, run a speed test on speedtest.net and submit a screenshot.

We highly encourage creative applications. Cookie-cutter answers won't make you stand out—we want to see what makes you unique!

If you’re ready for a challenging role that rewards hard work and dedication, please show your enthusiasm by including the words "photo book" in the subject line of your application. We look forward to discovering how you can contribute to our team's success.

Thank you for taking the time to read our post, and good luck!

ABOUT THE COMPANY: RAICOM LLC

If we're a good fit for each other, you'll be joining Raicom LLC - a hard-working, motivated ecommerce company looking to impact customers around the world with great products, excellent customer service, and outstanding company culture.

At Raicom, we put our employees first. We realize that trends, brands, and products are temporary, so we care most about our people. We are big on trust, so we do not track your hours, do not require screen recording, and we never micromanage our team members. We hold regular fun and extremely thought-provoking company meetings. We make work enjoyable. And we make work meaningful. Our mission is centered on breaking down the barriers of remote work and pushing the limits of what we think is possible. We offer world-class benefits to help our teammates succeed not only in their professional life, but also in their personal life. We redefine what it really means to work through an incredible company culture that values transparency, empathy, innovation, personal & professional growth, and relentless hard work.

RAICOM EMPLOYEE BENEFITS:
- Full Health Insurance (HMO) coverage and benefits
- Invitation to our annual company meetup
- Financial assistance programs for employee tech upgrades
- Paid Time Off for vacation
- Paid Time Off for personal emergencies or sickness
- End of Year bonuses
- Annual salary increases and frequent promotion opportunities
- Direct relationship with managers and the CEO
- Our family-like culture that prioritizes wellness, learning, and kindness.

Learn more about us at: raicom.co