Travel Customer Service Representative | Full-Time, Remote, Night Shift

Note: Only candidates with travel support experience will be considered.

A luxury travel company is seeking a knowledgeable, proactive, and customer-focused Travel Support Representative with exceptional problem-solving skills to handle client bookings, itinerary adjustments, and travel-related inquiries. This role requires someone who can ensure a smooth, stress-free travel experience by delivering outstanding customer service and resolving issues efficiently.

*Willing to work on the night shift
*Work hours: 40 hrs/week, US time (EST)
*Competitive salary

How to Apply:

(1) Send your resume and answers to the screening questions below to Upgrade to see actual info with the subject line:
OLJ JAUpgrade to see actual info| Travel Support Representative | [Your Name]

(2) Include your answers to the following screening questions in your application email:
2.1 Describe a time when you had to handle a last-minute travel disruption for a client. How did you resolve the issue, and what was the outcome?
2.2 How do you handle a situation where a client is unhappy with their travel arrangements or experiences an issue beyond your control? Provide an example of how you managed the situation and ensured customer satisfaction.

Key Responsibilities:
- Assist clients with travel bookings, itinerary adjustments, cancellations, and special requests via phone, email, and chat.
- Troubleshoot and resolve travel-related issues, including last-minute changes, disruptions, and emergency assistance.
- Utilize travel booking platforms and CRM tools efficiently to manage reservations and maintain accurate records.
- Collaborate with internal teams to escalate complex issues, report recurring concerns, and improve service quality.

Requirements:
- Proven experience in customer service, specifically in travel support.
- Strong English communication skills (written and verbal) with the ability to handle high-pressure situations.
-Proficiency in travel booking platforms, CRM tools, and troubleshooting travel-related issues.
- In-depth knowledge of travel destinations, accommodations, and industry best practices.
- Ability to work night shifts, multitask effectively, and maintain a proactive, customer-first attitude.

If you have the experience and passion for travel support, we’d love to hear from you. Apply now.