Top Talent Dispatch/Router for Innovative Agricultural Company

Bethel Farms is seeking a English/Spanish speaking, team-oriented Dispatcher/ Router with strong time management, organizational, and problem-solving skills to join #TheBethelBest. This role is ideal for someone with a high level of planning and communication skills who thrives in a service and family-oriented and innovative environment.

The Dispatcher/ Router plays an integral role to the success of our logistics chain by planning and managing routes and tracking deliveries.

As a Dispatcher/ Router, you will assist in scheduling and assigning driver and outside carrier personnel; answer questions and record actions; respond to emergency telephone requests as appropriate. You will maintain electronic records and files related to the transportation program. You will also be responsible for brokering all available loads, directing investigations to verify and resolve customer or shipper complaints, handling carrier dispatch and calls as needed, and assisting with load entry. You will also act as Customer Relations support, as needed.

Essential Duties:
• Dispatch drivers to regular and emergency duties in the absence of department supervisors for the purpose of responding to emergency telephone requests and work orders.
• Work with the Logistics, Operations, Customer Experience Teams for load planning to ensure the most cost effective and time efficient routes.
• Fields incoming calls from customers or customer service department, managing requests for pick-up or delivery and ensuring timely service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Assist with troubleshooting as needed.
• Verify and ensure accuracy of driver mileage calculations.
• Identifies and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations by resourcing carriers before & during season, as needed.
• Records and documents information and distributes to appropriate departments, including route information, driver productivity evaluation, sales and service issues and opportunities, safety issues, and problem stops.
• Supports fellow Dispatcher and Operations department on all functions.
• Provides customers with timely and accurate service information.
• Keep up to date with State of Florida transportation and logistics operations.
• Professionally handles and resolves customer complaints.
• Collaborate with and serve as back up support for fellow dispatch team members.
• Keep both manual and computerized records (time sheets, odometer, and equipment use) for the purpose of the efficient operation of the department.
• Handle routine details and phone inquiries not requiring immediate attention from the Department Manager.
• Other Duties & Responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Non-Essential Duties:
• Assists in determining the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Build relationships with internal and external customers, as needed.
• Maintains a positive environment.
• Perform other office tasks, as assigned.

Requirements:
• Interpersonal skills to deal courteously and effectively with coworkers, staff, and customers.
• Supervisory and mechanical skills and aptitude
• Previous flatbed experience is preferred.
• Excellent organizational and multi-tasking skills
• Computer literate
• Familiar with the type of licensing and permits required for in United States.
• Good mathematical and decision-making skills.
• Superior internal/external customer service.
• Superior internal/external communication skills.
• The ideal candidate would have existing carrier and or customer relationships.
• Bilingual preferred in Spanish and English

Key Performance Indicators:
• Leadership
• Keeps up to date on topics related to effective dispatching and transportation.
• Grows position’s business acumen.
• Excellent internal and external customer service
• Can solve problems using critical thinking skills.
• Goal oriented; can-do attitude
• Positive communication skills and work ethic
• Inspire others to perform with excellence.
• Can-do attitude and willing to learn new skills and duties.
• Willing to grow with the company.