Technical Support Specialist

We are seeking a Technical Support Specialist to join our team and provide exceptional support to our internal staff and external customers. The ideal candidate is a strong communicator, comfortable interacting through messaging platforms, email, text, phone, and Zoom calls, and adept at managing multiple tasks simultaneously.

Responsibilities:
- Respond promptly and professionally to technical support requests from internal teams and customers.
- Provide support and troubleshoot issues via messaging platforms, email, text, phone calls, and Zoom video/audio meetings.
- Document support activities and solutions clearly and accurately.
- Manage multiple concurrent support requests effectively.
- Provide regular updates and maintain excellent communication with stakeholders.
- Collaborate closely with teaUpgrade to see actual infombers to escalate and resolve complex issues as necessary.

Requirements:
- Excellent verbal and written communication skills in English.
- Ability to reliably work from 8:00 AM to 5:00 PM Eastern US time.
- Experience in technical support, customer service, or a related field is preferred.
- Basic knowledge of technical troubleshooting and remote support tools.
- Familiarity with common operating systems (Windows, macOS, Linux) and basic troubleshooting methods.
- Ability to quickly learn and utilize software applications specific to company operations.
- Must include technical specs of current computer in application message. This can include anything that you determine noteworthy.