Tech Support for WordPress Website & WooCommerce Shop (Project-Based)

ABOUT THE COMPANY: We are an SEO-driven educational blog that helps parents and professionals foster healthy social-emotional development in children through blog post content and printable resources and activities (digital products). Our goal is to help families make the most of every moment while children are young.

We are looking for a highly skilled and reliable tech support professional who shares our passion for helping families and can assist with the maintenance and optimization of our WordPress website and WooCommerce shop.

JOB DESCRIPTION: We are seeking a tech support professional to assist with various project-based tasks related to our WordPress website and WooCommerce shop. The ideal candidate will have strong technical expertise, especially in troubleshooting and resolving issues related to ConvertKit/WooCommerce integration, setting up CartFlows, and handling plugin conflicts. We are looking for a dependable professional we can reach out to as technical needs come up on an "as needed" basis.

AREAS OF TECH SUPPORT NEEDED:
- Troubleshooting ConvertKit/WooCommerce Integration: Resolve issues related to ConvertKit and WooCommerce integration, ensuring smooth customer data flow and email automation.
- CartFlows Setup: Help set up and configure CartFlows to optimize checkout and sales funnels for our WooCommerce shop.
- Plugin Conflict Resolution: Experience navigating and resolving plugin conflicts, ensuring smooth site performance and functionality.
- Google Consent Mode: Implement and troubleshoot Google consent mode for GDPR compliance.
- PayPal Checkout Update: Update and test PayPal checkout process for a seamless user experience.
- WooCommerce Checkout Update: Improve the WooCommerce checkout experience to enhance user experience.
- Tripwires Update: Update tripwire offers for better conversion.
- Sales Analytics: Assist with setting up and interpreting sales analytics to monitor performance.
- Blog Post Date Update: Change blog post dates to 2025 via finding compatible plugin.

REQUIREMENTS:
- Strong experience with WordPress, WooCommerce, CartFlows, and ConvertKit.
- Experience with PayPal/Stripe and WooCommerce checkout optimizations.
- Experience navigating plugin conflicts and troubleshooting issues to ensure site performance.
- Ability to meet via video and/or record video tutorials to explain setup and solutions.
- Proficiency with Google Consent Mode implementation.
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and own computer.

PREFERRED QUALIFICATIONS: (not required; however, I will give preference to candidates with experience in these areas):
- Familiarity with SiteGround hosting
- Experience with Google Analytics and tracking.
- Familiarity with sales funnel optimization.
- Knowledge of WooCommerce analytics and reporting.

HOW TO APPLY:
If you are passionate about helping businesses grow, have experience with WordPress, WooCommerce, and technical integrations, we’d love to hear from you. All applicants must be able to complete a video interview if selected.
To apply for this position, please complete the following steps:

1. Send me a message and change the subject line to “Tech Support Applicant.”
2. Complete this Google Form Questionnaire: https://docs.google.com/forms/d/e/1FAIpQLScEf1UHnmb8_uiez2NKOI8uQ_WC48AkWfyaS_peK1wJD4h-Gw/viewform?usp=dialog
3. Create a screen recording video (5 minutes or less) where you walk through your review of the two identified areas on the website, specifically in our WooCommerce shop ( www.suchalittlewhile.com ). In the video, explain each issue and the improvements you would make, giving a clear explanation for each step. *Please do not publicly post the video* and provide a private link in your applicant message.

Note: I will only contact shortlisted candidates for further steps in the hiring process.

I look forward to welcoming a dedicated, highly motivated tech support professional!