Tech Savvy - Level 1 Customer Support

Location: Remote

About Us:
At Premium Inboxes, we specialize in providing Google Workspace email accounts for businesses engaged in cold email outreach. Our comprehensive services include domain configuration, technical setup, and integration with email sequencing platforms, ensuring our clients receive ready-to-use email solutions.

Role Overview:
We’re seeking four proactive and tech-savvy individuals to join our fast-paced startup as Level 1 Customer Support Specialists. In this role, you’ll be the first point of contact for our clients, addressing inquiries, troubleshooting issues, and ensuring a seamless experience with our services. This position requires strong written communication skills, as all interactions are conducted via email.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries through email.
• Troubleshoot and resolve issues related to Google Workspace email accounts, domain configurations, and email sequencing platforms.
• Assist clients with the setup and integration of their email accounts.
• Collaborate with the technical team to escalate complex issues when necessary.
• Maintain detailed records of customer interactions and resolutions.

Qualifications:
• Proven experience in customer support, preferably in a tech-related field.
• Strong understanding of domain management, DNS settings (including MX records), and email protocols.
• Familiarity with Google Workspace and email sequencing tools.
• Exceptional written communication skills with keen attention to detail.
• Ability to work independently in a remote setting and manage time effectively.
• Availability for day or night shifts to ensure 24/7 support coverage.

Why Join Us:
• Be part of a dynamic startup that’s making waves in the industry.
• Engage in meaningful work where your contributions directly impact our clients’ success.
• Collaborate with a dedicated team that values communication, speed, and quality.

Application Process:
Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience and motivation for joining Premium Inboxes. Selected applicants will undergo a written assessment to evaluate their technical knowledge and communication skills.

We look forward to welcoming individuals who are eager to grow with us and contribute to our mission of delivering exceptional email solutions to our clients.