Team Leads Needed! (Work from Home)

Exciting Opportunity for Team Leads in Customer Service & E-commerce!

Are you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from you!

What We’re Looking For:
-3+ years of leadership experience and customer service background
-Strong English communication skills (written and spoken)
-Experience with Shopify, BigCommerce, and Amazon a plus
-Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
-Expertise in managing performance, attendance, and KPIs
-Skilled in bi-weekly team coaching and 1-on-1 sessions
-Ability to assess agent health, safety, and welfare
-Proficient in creating and analyzing performance reports
-Experience in conducting performance reviews and agent development

Key Responsibilities:
-Supervise agent performance, including attendance and KPI tracking
-Conduct bi-weekly coaching sessions and address agent health and well-being
-Perform semi-annual reviews, driving promotions and performance-based growth
-Support agents by ensuring their needs are met and they are consistently performing at their best

Work Hours:
US PST, Monday to Friday (Full-Time, Long-Term)

Compensation & Perks:
-$6/hr + Performance & Recognition Bonuses
-Health & Dental Insurance
-Paid Time Off
-Year-End Bonus
-Performance & Recognition Incentives

PC & Internet Requirements:
-Personal PC with at least an i5 processor (or equivalent)
-Minimum 20 Mbps upload and download speed

How to Apply:
Submit your application here: Upgrade to see actual info
Use Application Code: MTL

Ready to lead and drive success? Apply now and join our dynamic, fast-growing team!


**To ensure your application is properly considered, please submit it directly through the provided application link.