Team Leader, US Mortgage Liens (100% Remote)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, and Goldman) executives with top-tier investors -- Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

Financial products (Square/CashApp, the earliest CapitalOne credit cards)

Consumer products (Upgrade to see actual info, Xbox)

Technology infrastructure (Visual Studio, Windows & Azure, helped design C++ & C# languages)



We are missionaries who like to work hard on important problems - and build products that become an infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives



Job Summary:

The Team Lead for Liens is responsible for overseeing the liens operations team, ensuring efficient execution of processes, achieving service level agreements (SLAs), and proactively managing escalated issues related to liens and titles. This role requires extensive experience in lien management, leadership capabilities, and strong problem-solving skills to streamline workflows and maintain compliance with financial regulations.

The ideal candidate is highly organized, detail-oriented, and effective at leading teams in a fast-paced environment.

Responsibilities

Team Management & Execution:

Organize and oversee daily operations of the liens team to ensure tasks are executed efficiently, and SLAs are consistently met.

Develop and implement workflows, assign tasks, and monitor team performance to maximize productivity.

Conduct regular teaUpgrade to see actual infoetings to align objectives, provide updates, and address any operational challenges.

Mentor, train, and develop teaUpgrade to see actual infombers to improve skills and enhance overall team performance.

Escalation Management:

Conduct early triage of escalated issues related to liens and titles, providing guidance and solutions to resolve complex cases.

Collaborate with internal and external stakeholders, including legal teams and title companies, to address discrepancies or disputes.

Act as the primary point of contact for high-priority or sensitive lien-related matters.

Compliance & Quality Assurance:

Ensure all lien and title processes comply with company policies, investor requirements, and regulatory standards.

Perform quality checks to identify and correct errors, ensuring accuracy and completeness in lien processing.

Monitor and evaluate team adherence to compliance protocols and recommend process improvements where necessary.

Process Optimization:

Identify opportunities to streamline lien and title workflows, reducing turnaround times and enhancing operational efficiency.

Collaborate with cross-functional teams to implement best practices and process enhancements.

Analyze team performance metrics and generate reports to identify trends, address gaps, and drive continuous improvement.

Stakeholder Communication:

Maintain clear and timely communication with internal teams, clients, and external partners regarding lien statuses, escalations, and resolutions.

Provide regular updates to management on team performance, escalated cases, and operational challenges.



Qualifications:

Required:

Extensive experience in lien processing, title management, or a related role within the financial services industry.

Strong understanding of liens and closing documents, titles, and regulatory requirements related to financial services.

At least 2 years (and above) experience in handling Liens Team (US Loan or Mortgage)

Proficiency and knowledge with PowerBI Tableau, SQL, Excel and Data, a definite advantage

Exceptional problem-solving skills, with the ability to efficiently triage and resolve complex lien issues.

Proven leadership experience with a track record of managing and organizing high-performing teams.

Excellent organizational and time management skills to handle multiple priorities effectively.

Superb communication, collaboration, and problem-solving skills

Proficiency, speed, and accuracy in written communication

Fluency, clarity, and good diction in English

Great organizational skills & time management abilities

Experience using customer communication and task management programs, Google Drive, and Email

Bachelor's Degree or comparable work experience in financial services

Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)




**Due to the volume of application we receive, only qualified candidates will be contacted