Meowtel Inc -
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TYPE OF WORK
Full Time
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SALARY
$960/monthly (USD)
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HOURS PER WEEK
40
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DATE POSTED
Apr 5, 2025
ABOUT US:
We're
We're looking for self-motivated and pawsitive Support Specialists to join our Demand team to deliver an exceptional experience to every active member of our community: sitters, customers, and our kitty clients, too!
We're a small, dedicated team with a do-er mentality, but most importantly…we love cats!
This role is intended for candidates based in the Philippines due to time zone alignment and operational needs. Contracts will be offered on an initial 10-week trial period. Upon successful completion of Meowtel’s training program and trial period, the contract may be extended.
ABOUT THE WORK:
We're a marketplace platform powered by people, so ensuring that we provide excellent and prompt customer support is key to delivering on our Meowtel Promise to our entire community. This role is fast-paced, requires a significant amount of multitasking, a robust ability to adapt, and a willingness to continuously learn new things. Excellent communication skills are a must.
We're a remote-first company, spanning coast to coast in the U.S., and all the way to Argentina and the Philippines. We collaborate and work together primarily through Slack and Google Workspace apps, and have several weekly team video calls over Zoom. We love emojis, cat GIFs, happy hours ("happy meowers"), and work-life balance. We offer unlimited paid time off (with a manager’s approval), and remind each other to take vacations. We treat our own kitties as if they're an extension of the team, and regularly share lots of stories and photos with each other.
As a startup, we'll do our best to offer you a competitive compensation package with the opportunity for results-driven bonuses. As we grow, so can you.
WHAT YOU’LL DO HERE:
- Build relationships with our community members as you support them through our various contact channels:
- Address the needs of our users using clear communication, especially during emergency situations, so that quality solutions can be quickly provided.
- Lead support tickets where you'll document the concern, investigate the issue, and provide expertly written communications to both parties along the way.
- Collaborate cross-functionally to improve the Meowtel user experience and internal processes supporting them.
- Demonstrate calmness and professionalism during every interaction, regardless of the communication channel.
- Develop and publish customer-related communications, notices, and alerts.
- Support special projects related to the Demand side of the marketplace.
ABOUT YOU:
We're looking for Support Specialists who have at least one year of customer support experience under their belt, and can speak fluent "Google” (meaning you use the available resources you have to come up with solid solutions and new ideas).
- You can demonstrate clear and concise written and verbal communication in English, and you love to collaborate with other teams.
- You are 100% confident in providing meowvelous phone support.
- You have experience using Google Suite, CRMs, databases, and virtual phone systems (or can learn these systems quickly).
- You have at least one year of experience in customer-facing roles with the ability to listen carefully.
- You have very high attention to detail, with the ability to prioritize tasks and adhere to schedules.
- You are solution-oriented and ready to implement feedback right away to continue learning and growing.
- You take initiative to get things done and seek to find solutions with the tools and resources available to you.
- You exhibit a pawsitive attitude and a desire to be a contributing member of the team.
- You love cats and want to help cat parents live their best lives!
During your first two weeks, you can expect a hands-on onboarding and training process, followed by ongoing support, check-ins, and collaboration. We're building Meowtel to be the leader in cat services, and we want you to grow with us.
This is a remote (distributed) full-time position. All applicants must have reliable high-speed internet, a personal laptop, a quiet space to work from home, and audio equipment (such as a headset or microphone) suitable for taking calls.
WORK SCHEDULE:
Standard shifts: 4:00 PM – 3:00 AM PT (Pacific Time), four consecutive days per week, including at least one weekend day.
Option to work five days per week (eight-hour shifts) if preferred.
TRAINING SCHEDULE (FIRST TWO WEEKS):
During the training period, all new hires must be available to work Friday – Monday, 3:00 PM – 2:00 AM PT (Pacific Time).
Training starts on Friday, May 23, 2025.
PAY & BENEFITS:
The starting monthly rate for new hires is $960 USD. In your first year at Meowtel, you will have two performance reviews: one at the six-month mark, and another at the 12-month mark. At these reviews, you will be eligible for a performance-based raise that can range between 0–15%. We believe in frequent and candid feedback, so you will know how you can improve and where you stand along the way. After your first year, you will have an annual performance review on the anniversary of your start date.
Applicants outside of the U.S. will be offered a contractor role.
We offer unlimited paid time off to all employees and contractors, subject to your manager's approval.
HOW TO APPLY:
Please submit your application by Friday, April 11th, 2025, at 9:00 PM PT (Pacific Time) via the following link:
We'll review all applications over the following week, then extend interview offers by Saturday, April 19th. Interviews will begin the week of April 22nd. The first-round interview is a conversation with your future colleagues or manager. Second-round interviews consist of a technical test using our systems and responding to real
We'll communicate with you throughout the process so you know where you stand at all times.
We're an equal opportunity employer and a woman-led company; we encourage candidates from all backgrounds and identities to apply.
We look forward to reviewing your application!
