Student Success and Customer Support Virtual Assistant

About Us:
We are a new personal development brand focused on helping women step into the best version of themselves. Our core values are centered around support, positivity, and building an inspiring community where women can become their best selves. Here, women can embark on their journey of self-discovery and growth.

Job Description:
We are on the lookout for a friendly, upbeat, and highly organized Customer Success and Happiness Virtual Assistant. In this role, you'll play a pivotal part as the heartbeat of our online community, ensuring our members feel supported, encouraged, and motivated.

Key Responsibilities:

Community Management & Engagement:
- Member Onboarding: Welcoming new members and providing them with an introduction to the community.
- Engagement: Actively interacting with community members to foster a positive and supportive atmosphere.
- Group Moderation: Engaging with members, monitoring discussions, and ensuring a positive atmosphere.
- Event & Challenge Coordination: Organizing and overseeing community events and discussions.
- Content Creation & Posting: Sharing uplifting, motivational posts to keep the community engaged.
- Customer Success & Retention: Ensuring members stay engaged, providing proactive support, and helping them achieve results.
- Reducing Membership Churn: Identifying areas where members may struggle, offering solutions, and creating touchpoints to keep them committed.
- Problem-Solving: Resolving any conflicts or issues within the community promptly and professionally.
- Task Management: Keeping the community on track by organizing and coordinating events, challenges, and discussions.
Other duties as assigned.

Qualifications:
- Must have a minimum of 3 years of experience working in the online space (virtual assistance, online business management, community management, or similar).
- Group moderation experience (Facebook groups, online coaching communities, or similar).
- Experience working with an online coaching or course business (understanding of launches, member engagement, etc.).
- Project coordination skills (keeping track of tasks, deadlines, and ensuring smooth collaboration).
- File organization & administrative support (Google Drive, Dropbox, Airtable, or similar).
- Experience facilitating group calls (Zoom, Google Meet, or other virtual platforms).
- Customer success strategies (helping members stay engaged, supporting their progress, and ensuring member retention).
- The ideal candidate will also possess:
- A heart of service—someone who loves taking care of people and making sure they have what they need.
- A friendly and welcoming demeanor with a passion for helping others.
- Extreme attention to detail—must be highly organized and particular about processes.
- Excellent communication skills with a positive and solution-oriented mindset.
- A genuine interest in personal development and self-improvement.
- Adaptability, a quick learning curve, and a can-do attitude.
- Content Support: Basic graphic design or video editing (if applicable).
- Facilitating Group Calls: Hosting or managing community calls to ensure smooth participation and engagement.

In complete transparency, we are in the early stages of our journey and are just starting out. Initially, we are looking to bring someone on part-time, with the goal of transitioning to a full-time role as our business expands. I am currently balancing a full-time job alongside launching this online business, which is why your role is vital in assisting with daily tasks, allowing me to allocate more time to other responsibilities. (when applying, include the subject line ‘customer cheer’ as well as why you feel you'd be a good fit for this role, why you want to work within a personal development company and salary requirements) We are searching for someone who not only wants to contribute to our growth but also desires to be a valued member of our team (family) for years to come.