Short Term Rental - VA

ONLY APPLY IF YOU HAVE AN EXPERIENCE WITH SHORT TERM RENTAL AND IS NOT CURRENTLY COMMITTED WITH ANOTHER COMPANY.

We are looking for additional experienced STR VA to virtually manage the guest communication and other admin works as we expand the hours of operation to 24/7 as we grow. At the Upgrade to see actual infont we're filling in slots and need someone to work on full time. We are looking for someone who is NOT engaged to any job.

Responsibilities:

- Assist customers with inquiries, issues, and requests related to Airbnb bookings and accommodations
- Provide prompt and accurate resolution of customer concerns
- Offer detailed information about Airbnb listings, policies, and procedures
- Maintain professionalism and exhibit empathy while addressing customer needs
- Demonstrate quick problem-solving skills to handle customer issues effectively
-Speak 100% Fluent English, with the ability to communicate in written and spoken english
- Tweaking of listings during downtime.
- Creating new listings in different platform
- Pricing adjustment during low season and last minute availability.
- Ensure to cleaning sheet is updated with the request prior to stay.
- Coordinate with maintenance issue.
- Submit and update resolution center claim issues.
-Have a familiarity with Christchurch NZ, and the ability to provide instructions and guidance regarding travel, safety, city highlights, attractions, weather, and amenities.
-Have a flexible mindset to respond to the changing needs of the job and to perform any/all task that comes your way with positivity and attention to detail.

You should have experience in:
-Customer Service
-Adminstrative Duties
-Data Entry
-Airbnb
-Hostaway
-Operto
-Whatsapp
-Trello
-Asana
Upgrade to see actual info
-Vrbo
-Google drive; sheet, word etc

Should you be interested, please respond to this email confirming the following:
1. Currently no other commitment
2. Have experience with STR; Hostaway, Operto and other tools mentioned above.
3. You are ok with timestamp, screen recording, screen monitoring.