Short-Term Rental Management Virtual Assistant

Who We Are
Our mission is to create raving fans by delivering a personal approach to buying, selling, and letting homes. We strive to be recognised and celebrated in our neighbourhood as the go-to property experts—whatever it takes. We continuously improve, add value, and grow as a team with integrity, passion, and abundance. Our core values focus on family, health, contribution, ownership, stepping up, and growth.

About the Role
We are seeking a highly organized and proactive Virtual Assistant to manage a small portfolio of short-term rentals. The ideal candidate will have at least two years of experience in real estate or property management as a Virtual Assistant, with a strong understanding of short-term rental operations. You will be responsible for streamlining processes, enhancing efficiency, and ensuring exceptional guest and landlord experiences.

Key Responsibilities
Guest Management: Handling bookings, guest communication, and ensuring a seamless check-in/check-out experience.
Tenant Relations: Responding to tenant inquiries, addressing requests, and ensuring a high standard of service.
Contractor Coordination: Liaising with cleaners, handymen, and other service providers to maintain property quality.
Landlord & Investor Relations: Keeping strong relationships with landlords, providing updates, and maintaining trust.
Operations & Process Improvement: Enhancing systems and procedures to maximize efficiency and effectiveness.
Administrative Support: Assisting with any necessary tasks to support property management and lettings.

UK Working Time Zone

We are based in London at 0 GMT and proposed hours 8am - 5pm with some flexibility if required.
Skills and experience:

- People oriented
- Attention to detail and meticulous Is a must
- Two years of excellence in providing outstanding customer service as a VA
- Effective written and verbal communication skills
- Confidence in handling difficult conversations
- Experienced in dispute resolution and problem solving
- Previous Transaction/ Listing/ leasing coordination experience is preferred but not required
- Excellent organizational skills
- *Excellent knowledge of Google sheets, Google Calendar, Google Docs, Excel, CRM and project management tools

Full Time Or Part time

- Proposed Compensation $6 per hour or more based on experience
- Part Time 9-1pm Or 12-5pm GMT time zone (some flexibility may be considered )
- Full Time 8am-5pm GMT time zone (some flexibility may be considered )


You will be supported with:

- Holiday allowance
- Team to support you
- Paid training (The director believes in investing in the team)
- Coaching and mentoring from some of the most successful people in the industry
- Autonomy to take the role to the next level

****Instructions to Apply for the Real Estate Virtual Assistant Role*****

To ensure your application is considered, please include the following in your email:

**Instructions to Apply:**

1. **Complete Our Test:**
- Upgrade to see actual info/spreadsheets/d/1oSUUH4u7xVWBlGICAX3LTy8G9XyLHZWCnodr5FFcMDw/edit?usp=sharing

2. **Email Your Results Along With:**
- Your updated CV.
- Your DISC Profile Complete the assessment Upgrade to see actual info/free-disc-test/
- Indicate whether you are interested in a part-time or full-time role.
- Provide a link to your online PH profile.

We look forward to receiving your application!

Important:
- We will not be monitoring messages on this platform. Please follow the instructions on the link above
- We are reviewing only applications with the above attachments.
- If selected for an interview, you will be contacted within 5 working days.
- Not hearing from us within this period means you have not been shortlisted.
- Please be aware that references will be mandatory before the final interview stage."