Short-Term Rental Expert

Hello potential employee!

We are looking for someone with experience and an attention to detail. If you do not have at least 2 years of official experience with short term rental businesses, please do not apply as you will not be considered. To also be considered, you must include the word #expert in your application title.

About Us

We are a growing short-term rental business committed to delivering exceptional guest experiences through platforms like Airbnb and Booking.com. Our mission is to ensure seamless, stress-free stays for our guests while maintaining top-notch operational efficiency. We are looking for a dedicated, trustworthy, and highly responsive Virtual Assistant to help manage setup and daily operations.

Job Overview

The ideal candidate is experienced in short-term rental management, tech-savvy, fast, and highly organized. You will be responsible for handling guest communications, coordinating with teams, managing property listings, and optimizing operations using various software tools.

Key Responsibilities
• Guest Communication & Support: Quickly respond to guest inquiries, handle booking requests, and resolve issues professionally via Airbnb, Booking.com, and direct channels.
• Reservation & Calendar Management: Oversee reservations, update calendars, prevent double bookings, and ensure smooth scheduling using Guesty or other services
• Pricing & Revenue Management: Use AirDNA and PriceLabs to analyze market trends and adjust pricing strategies to maximize revenue.
• Listing & Platform Management: Optimize property listings, update descriptions and photos, and manage multi-platform accounts via Guesty.
• Operations & Coordination: Schedule cleanings, track turnovers, and coordinate with cleaners and maintenance teams.
• Reputation & Review Management: Respond to guest reviews and maintain high ratings across all platforms.
• Administrative & Documentation Tasks: Process refunds, handle insurance claims, and maintain property records.
• Project & Team Collaboration: Use Slack, monday.com, and Notion to communicate with the team, manage workflows, and track tasks efficiently.

Software & Tools You Must Be Proficient In
• AirBtix & AirDNA (for market analysis and pricing insights)
• PriceLabs (for dynamic pricing optimization)
• Guesty (for property management and multi-channel booking management)
• Slack (for team communication)
• monday.com (for task and workflow management)
• Notion (for documentation and organization)

Qualifications & Requirements
• Experience in Short-Term Rentals: At least 2+ years managing short-term rental properties or working with Airbnb, Booking.com, or similar platforms.
• Tech-Savvy & Fast Learner: Comfortable with digital tools and able to quickly adapt to new systems.
• Excellent English Communication Skills: Both written and spoken, with strong attention to detail.
• Customer-Centric Approach: Prioritizes guest satisfaction, handles issues with patience and efficiency.
• Highly Organized & Efficient: Able to manage multiple tasks and meet deadlines.
• Trustworthy & Driven: Reliable, honest, and committed to delivering high-quality work.
• Career-Oriented: Looking for a long-term role with growth opportunities.
• Lead with Love: Positive, solution-focused, and passionate about creating outstanding guest experiences.

Why Join Us?
• Be part of a growing, innovative short-term rental business.
• Work with a supportive team and gain valuable industry experience.
• Enjoy career growth opportunities and long-term stability.
• Competitive salary with performance-based incentives.

How to Apply

If you have experience in short-term rentals and meet the qualifications, we want to hear from you!

To apply, please submit:
• Your updated resume
• A brief cover letter highlighting your relevant experience
• A short video or voice recording (optional) introducing yourself
• A screenshot or export of your human design results (take the test here) - https://www.myhumandesign.com/get-your-chart/