Shopify CSR-VA & Branding Graphic Designer | Join a Growing Dutch Design Studio!

Are you a Shopify-savvy customer support rockstar with a flair for creative design?

If so, this is your chance to shine! Our Dutch design studio is looking for a talented Freelance Shopify Customer Service VA & Branding Graphic Designer to join our team. In this unique part-time role, you’ll wear two hats – delighting customers with top-notch service and creating eye-catching branding visuals.

If you're fluent in English, passionate about helping customers, and love crafting beautiful designs, we want to hear from you!

You are:

- Fluent English communication skills – excellent written and verbal skills.
- Proven Shopify customer service experience – handling inquiries, order management, refunds, and tracking shipments.
- Strong branding & graphic design abilities – beyond basic Canva work; you can create unique, standout visuals that elevate a brand.
- Proficiency in professional design software – Adobe Illustrator, Photoshop, Figma, or similar tools.
- Keen eye for brand consistency – able to maintain a cohesive look and feel across all marketing and product materials, and attention to detail. Please add a smile ":-)" to your application subject line if you read this.
- High organization and tech savvy – detail-oriented, able to juggle tasks, and quick to learn new apps or AI-tools.

In this dual role, you will:

- Provide exceptional customer support – respond promptly and professionally to customer inquiries via email.
- Manage orders and logistics queries– answer questions, contact clients with missing information, process re-shipments/refunds, and track shipments to ensure customer satisfaction.
- Create high-quality branding visuals – design product listing images, marketing graphics, and website assets that align with our brand aesthetic.
- Update Shopify content – maintain product pages with engaging images and compelling descriptions to improve the shopping experience.
- Support social media branding – assist in creating cohesive visuals and content for our social media channels to boost our online presence.

This role offers:

- Remote work – work from home, open to candidates anywhere in the Philippines.
- Part-time hours – about 20 hours per week to start, with flexibility in schedule. (Potential to grow into a full-time position as our company expands.)
- Hourly pay at $6 USD – roughly $480 USD per month for 20 hours/week.
- Growth opportunities – a chance to take on more responsibility over time and potentially step into a lead role overseeing branding and Shopify operations.

How to apply:

- If this sounds like the perfect fit for you, we'd love to hear from you. To apply, please send us your application with some reference to New Things Lab in the subject line.
- Introduce yourself – tell us who you are and why you’re a great fit for this niche role.
- Attach your graphic design portfolio, Behance etc. – show us your best work (logos, product branding, marketing assets, etc.).
- Mention your relevant experience – highlight any work you’ve done with Shopify order management, branding/design, and social media content creation.

We are excited to find a creative, service-oriented superstar to grow with our team.

Apply now and let's create something amazing together!