Senior IT Support Engineer & Helpdesk Specialist

Senior IT Support Engineer & Helpdesk Specialist
Remote Full-Time (USA Hours - CST)

IT Support Superhero Wanted!
Do you love making clients happy? Do you get a thrill out of solving IT problems quickly and efficiently, making clients feel like you’re their personal superhero? If so, keep reading—because we’re looking for you!

ABOUT US
We are a US-based Managed Service Provider (MSP) delivering innovative IT & Cybersecurity solutions. We’re seeking an IT Generalist who can handle just about any ticket that comes in—quickly, efficiently, and with top-notch communication. Our clients should want to work with you every time because you’re not only fast, but you also explain things clearly, keep them informed, and make their lives easier.

ROLE
What You Bring to the Table:
- You LOVE clients—Making them happy is your #1 goal.
- You’re an IT powerhouse—No ticket is too big or too small; you just get things done.
- You’re a communication pro—Clients never have to wonder what’s happening because you keep them in the loop.
- You’re super organized—You track details, keep great notes, and always follow through.
- You thrive in a fast-paced MSP environment—Solving problems efficiently while juggling multiple tasks is second nature to you.

RESPONSIBILITIES
- Provide excellent client support
- Work on support requests coming in from the phone, chat, and tickets
- Make our clients feel understood and valued
- Quickly solving client support requests
- Solve client's problems once and for all
- Supporting workstations, servers, Active Directory, Entra ID/Azure ID, Intune, Desktop Apps & Cloud Apps, Wi-Fi, and some firewall support.

QUALIFICATIONS
- At least 2 years of MSP experience and 6 years in the IT field.
- Expertise in MSP ticketing systems and RMM tools (Superops is a plus).
- Advanced knowledge of Azure AD, Entra ID, and Active Directory, with proven experience in supporting these environments.
- Highly organized, deadline-driven, and adept at managing clients and tickets under pressure.
- Strong problem-solving, analytical, and communication skills, with the ability to build client relationships and collaborate effectively.

WHY JOIN US?
-Career growth opportunities and collaborative culture.
-Competitive pay, 15 days PTO, 12 paid US holidays, 13th-month pay.
-At Katalism, we are committed to fostering a collaborative community where your expertise is valued, your growth is supported, and you’ll have the opportunity to champion our clients' success while working with a friendly, innovative team dedicated to excellence and continuous learning.

TO APPLY PLEASE COPY AND PASTE THE BELOW IN YOUR APPLICATION AND ANSWER / PROVIDE LINKS AS INDICATED:

- I can work 40 hours per week Mon-Fri in CST time zone (Y/N)
- I own my own laptop and have high speed internet connection (Y/N)
- I have fluency English (written & oral) (Y/N)
- Please provide a link to your resume
- Please provide a link to your 30 second voice recording introducing yourself (we recommend vocaroo.com)
- If offered the position I can provide 2 references (Y/N)
- If offered the position I consent to background check (Y/N)