Sales & Operations Support Specialist

We are a manufacturer of high-quality architectural door hardware seeking a detail-oriented and proactive Sales & Operations Support Specialist to join our customer service team. This role will involve handling customer phone calls, processing and checking orders, managing technical queries, and working closely with the operations team to provide accurate information. The ideal candidate will be a quick learner, have a strong ability to grasp technical product details, and be able to provide timely and professional customer support while ensuring smooth order processing.

COMPENSATION PACKAGE:
- Monthly Salary: $1200 USD
- 13th Month Pay
- $500 Yearly Tech Allowance

SCHEDULE:
8:30 AM - 5:00 PM AEDT MON-FRI

RESPONSIBILITIES:
- Handle inbound customer phone calls professionally and efficiently, addressing customer inquiries
- Process and enter customer orders into the Priority ERP system with a high degree of accuracy.
- Review and verify orders to ensure product details, quantities, and pricing are correct before processing.
- Follow up on customer orders, providing status updates, and resolving any order discrepancies.
- Manage technical queries, working with the operations and technical teams to provide accurate product details and solutions.
- Collaborate with the operations and production teams to ensure seamless order fulfillment and address any issues that arise with the customer.
- Assist in maintaining product and order data in the ERP system.
- Follow up on missed or failed deliveries, liaising with couriers and freight companies to ensure resolution.
- Handle warranty claims, coordinating with the relevant teams to process and resolve issues efficiently.
- Follow up on outstanding payments for orders and ensure all necessary customer information is collected for smoother order processing
- Run and review regular reports to track pending orders, ensuring that all orders are reviewed and processed promptly.
- Identify customer needs and opportunities to improve service and enhance the overall customer experience.
- Work with internal teams to address stock availability, lead times, and delivery.
- Support the customer service team with administrative and operational tasks as required.


QUALIFICATIONS:
- Experience working in a manufacturing or architectural hardware industry is a plus.
- Familiarity with technical product specifications and applications.
- Knowledge of order processing, lead times, and logistics coordination.
- Experience handling customer phone calls and responding to inquiries in a timely and professional manner.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or order management software.
- Experience with ERP systems for order entry and product data management.
- Strong verbal and written communication skills, with a professional and customer-friendly approach.
- Quick learner with the ability to grasp technical product details and provide accurate information.
- Strong attention to detail and ability to process and verify orders accurately.
- Ability to work collaboratively with operations, sales, and technical teams to provide excellent service.
- Strong problem-solving skills and the ability to handle customer queries efficiently.
- Excellent time management and ability to multitask in a fast-paced environment.


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