Sales & Operations Manager

Company: The Cleanup Guys, Seattle, WA

YOUR JOB HUNT STOPS HERE. We will be like no place you have ever worked for before. We are about more than making money here. We walk the talk in 3 main ways:

1. We Value Your Expertise and Initiative. We are searching for a seasoned professional who understands the home service industry. You are not just another cog in the machine here; your experience, skills, and voice will directly impact how we grow and improve.

2. Empowerment to Lead and Innovate. We believe in autonomy. You are encouraged to make decisions that drive results and build our reputation. We are looking for someone who doesn’t wait for permission but takes charge and acts in the best interests of our customers and team.

3. Driven by Relationships, Motivated by Results. We are a people-first company, and we strive to treat our clients like gold. Your job will be to create a seamless and enjoyable experience for our customers and our team members alike, with a focus on communication, efficiency, and satisfaction.

Our company is growing, and we are excited for the rest of 2024 and beyond. We are looking to add an exceptional Sales & Operations Manager to our team!
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What We Offer:

- 35 Hours Per Week Schedule. A mix of weekdays and weekends, allowing you to have impactful, full days and consistent hours.
- Weekdays: 3 hours per day, Monday - Friday
- Weekends: 10 hours per day, Saturday & Sunday
- Competitive Compensation: Base pay ranges from $420 to $840 per month, with the potential to earn significantly more through bonuses. You have the ability to make more from your bonuses than your base pay.
- Opportunity for Leadership. You'll have the chance to manage day-to-day operations, be the first point of contact for new customers, and work closely with cleaners to ensure high-quality service.
- Appreciation and Recognition. You are not just an employee; you are a valued leader in our company. We will recognize your hard work and celebrate your successes.
- Advancement within our company. We want you to have a career here, where you can continuously level up and develop new skills as you grow with us.
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The Position:

- Sales and Customer Management: You’ll handle inbound sales calls, offering our cleaning services and converting inquiries into bookings. Your role is to sell the value of a professional cleaning service, walking potential clients through the benefits of working with us.
- Operations Oversight: Manage the day-to-day operations of our house cleaning business, including ensuring a smooth workflow between cleaners and customers. You will oversee scheduling, resolve conflicts, and handle any last-minute adjustments.
- Relationship Building: Build and maintain strong relationships with clients, handling customer inquiries, feedback, and resolving any issues. This role requires a personable and engaging individual who can speak confidently and connect with others.
- Team Communication: Facilitate clear and effective communication between our cleaning team and customers, ensuring instructions are followed and expectations are met.
- Service Expertise: While sales and management are key, you will also use your industry knowledge to ensure our services are up to the highest standards. Experience in a home service company such as house cleaning, window cleaning, landscaping, roofing, or similar fields is preferred.
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Who You Are:

- Experienced in Sales. You have extensive experience selling services over the phone, preferably in the home services industry. You understand the importance of building rapport, listening to customer needs, and closing the deal. Prove to me in your application that you can sell. Show me how you've driven results and exceeded targets.
- Operationally Minded. You are detail-oriented and enjoy making sure everything runs like a well-oiled machine. You take pride in organizing, scheduling, and ensuring every customer has a positive experience.
- Natural Leader. You take initiative, are a problem-solver, and are comfortable making decisions quickly and efficiently. You take responsibility and are always able to explain the “why” behind your decisions.
- People Person. You have strong interpersonal skills and enjoy building meaningful relationships with both clients and team members. You know how to motivate, support, and lead by example.
- Driven & Self-Motivated. You’re constantly seeking ways to improve your skills and knowledge. You don’t need someone to look over your shoulder because you’re already three steps ahead.
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Compensation:

- Base Pay: $420 - $840 per month, depending on experience.
- Bonuses: Performance-based bonuses that can exceed your base pay, rewarding hard work, and excellent results.
- Incentives: Opportunities for additional financial rewards based on meeting and exceeding goals.
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Thank you for your interest in the Sales & Operations Manager position at The Cleanup Guys. We will only be contacting qualified applicants who demonstrate the skills and passion we are looking for.