Sales / Customer Service

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Position Summary:
The Customer Service / Sales Rep will play a pivotal role in managing the sales pipeline, including following up with estimates, reaching out to new customers, and reporting sales metrics to management. This role combines the responsibilities of both sales and customer service, ensuring that we are consistently meeting client needs while also growing our customer base. In addition to sales-focused tasks, the specialist will handle incoming calls, respond to emails and text messages, and support various administrative duties. They will serve as the main point of contact for our clients and vendors, fostering relationships and ensuring continued business success.

This position is perfect for someone who thrives in a sales-driven environment, loves interacting with customers, and is skilled at managing multiple priorities. The ideal candidate is a proactive communicator who excels at both driving new business and maintaining excellent client relations.

About Double A Landscaping:
Double A Landscaping is one of the fastest-growing landscaping companies in the Western New York area. Our teaUpgrade to see actual infombers gain valuable experience in communication, business, and construction. Our mission is to transform the exteriors of our clients’ properties, building confidence and pride within the community. We aim to grow consistently and impact 250,000 property owners across the East Coast, driven by our core values: accountability, quality, perseverance, results, discipline, and leadership.

Performance Objectives:
Sales Pipeline Management: Own the sales pipeline by following up with estimates, proactively reaching out to new customers, and managing inbound leads to increase conversion rates.
Sales Reporting: Regularly report on sales metrics, including lead generation, pipeline progression, and closing rates, providing insights and updates to management.
Customer Acquisition: Actively seek new business opportunities, leveraging your sales skills to introduce our services to potential customers and close sales.
Customer Follow-Up: Follow up on existing estimates and proposals, ensuring timely responses and converting leads into active clients.
Client Communication: Handle all incoming calls, emails, and text messages with professionalism, focusing on both customer service and sales engagement.
Sales Strategy and Promotions: Identify opportunities to promote additional products and services, contributing to overall revenue growth and customer satisfaction.
Technology Utilization: Use tools like G-Suite, Open Phone, and Connectteam to manage communications, track sales progress, and organize customer data efficiently.
Customer Service Support: Maintain ongoing customer service duties, resolving issues and maintaining client relationships while supporting sales efforts.
Administrative Support: Complete various administrative tasks and assist with scheduling, ensuring smooth operations and timely delivery of services.
Collaboration: Work closely with the sales and operations teams to ensure smooth handoffs and alignment with company goals.

Capabilities/Key Competencies:
Strong sales skills with a focus on closing deals and driving revenue.
Excellent verbal and written communication skills, particularly for sales interactions (emails, phone calls, texts).
Ability to nurture leads and maintain relationships with clients through effective communication.
High level of professionalism and a positive attitude, even in challenging situations.
Ability to explain complex services and pricing in a way that is clear and compelling to potential clients.
Resilience and persistence in following up on sales leads and proposals.
Ability to prioritize sales efforts and handle multiple prospects at various stages of the sales cycle.
Experience using CRM systems and sales software, with the ability to learn new tools quickly.
Self-motivated with a drive to meet sales targets and exceed expectations.
Ability to balance sales responsibilities with customer service duties, maintaining a focus on both acquiring and retaining clients.

Education and Experience:
High School Diploma or equivalent.
Experience with G-Suite (Sheets, Documents, Gmail, Calendars, Slides) and basic PDF editing.
1-3 years of experience in sales, customer service, or related fields.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

Equal Opportunity Employer:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Double A Landscaping recognizes that a diverse staff, reflective of our community, is an integral part of our business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and foster inclusion within our company and interactions with clients, candidates, and partners.



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