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TYPE OF WORK
Full Time
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SALARY
900-1100
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HOURS PER WEEK
60
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DATE POSTED
Jan 8, 2025
Summary:
We are seeking an experienced STR Guest Support Specialist to support our expanding portfolio. You will be responsible for managing daily guest communication and coordinating some operational tasks. The goal is to ensure exceptional guest experiences while minimizing the need for involvement from ownership.
Responsibilities:
- Guest Experience:
* Serve as the primary point of contact for all guest communication.
* Manage bookings, check-ins/outs, and reservation changes.
* Resolve guest issues promptly and professionally to maintain 5-star reviews.
* Oversee review management and use feedback to improve guest satisfaction.
* Marketing and Promotion: Assist with marketing efforts, such as creating property listings, optimizing photos, and managing social media accounts to attract guests and enhance property visibility
* Other operational and process improvement tasks as needed
Qualifications:
- 3+ years in STR or property management, with strong Airbnb/VRBO expertise.
- Strong English and excellent communication, problem-solving, and tech skills.
- Experience with OwnerRez, Ring, and other STR tools.
- Full-time availability with flexibility to handle emergencies.
Schedule & Compensation:
- Full-time (50-60 hours/week), flexible
- 5-day work week with a rotating schedule
- Flexibility to work evenings, weekends, and holidays as needed
How to Apply:
Please
- Submit a PDF Resume
- A 3-minute introductory video covering your STR experience (addressing to Hardik)
- Specification of your laptop and cell phone. A screenshot of your internet speed.
Additionally, include your answer to this question in your application: A picture of red Ferrari
We are looking for someone eager to grow with us long-term, offering opportunities for advancement within our dynamic team. Join us in creating exceptional experiences for our guests and elevating the vacation rental experience with dedicated service!
