Resident Coordination Virtual Assistant

Job Title: Resident Coordination Virtual Assistant
Company: Jacob Grant Property Management
Location: Remote
Employment Type: Full-Time / Part-Time

At Jacob Grant Property Management, we take a proactive and professional approach to property
management, ensuring both investors and residents receive top-tier service. Our team values efficiency,
communication, and a commitment to continuous improvement.
Job Summary:
We are seeking a detail-oriented and organized Resident Coordination Virtual Assistant to join our
team remotely. This role will focus on assisting residents with inquiries, coordinating lease renewals,
processing maintenance requests, and ensuring seamless communication between tenants and property
managers. Experience with AppFolio is required, as it will be a core tool used in daily tasks.
Key Responsibilities:
Resident Communication: Serve as the first point of contact for tenants via email, phone, and
online portals, responding promptly and professionally.
Lease Renewals & Documentation: Track upcoming lease expirations, send renewal notices,
and process lease extensions or move-outs through AppFolio.
Maintenance Coordination: Receive, prioritize, and schedule maintenance requests with
vendors and ensure timely resolution.
Payment Support: Assist residents with rent payment inquiries, troubleshoot issues, and
provide guidance on payment methods.
Move-In & Move-Out Coordination: Guide residents through the move-in and move-out
process, ensuring necessary documentation is completed.
Tenant Screening & Application Assistance: Review rental applications, verify applicant
information, and coordinate with the leasing team as needed.
Database Management: Maintain accurate tenant records and update lease terms, payment
histories, and other critical data in AppFolio.
General Administrative Support: Assist with reports, scheduling, and other property
management tasks as needed.
Requirements:
AppFolio Experience: Must have prior experience using AppFolio for property management tasks.
Property Management Knowledge: Familiarity with lease agreements, tenant rights, and general
property management processes.
Strong Communication Skills: Ability to interact professionally and effectively with tenants, vendors,
and teaUpgrade to see actual infombers.

Detail-Oriented & Organized: Capable of managing multiple tasks simultaneously with a high degree of
accuracy.
Tech-Savvy: Comfortable using cloud-based tools, CRM systems, and communication platforms.
Problem-Solving Mindset: Able to handle resident concerns with patience and efficiency.
Reliable & Self-Motivated: Can work independently in a remote setting while meeting deadlines.
Preferred Qualifications:
Prior experience working as a Virtual Assistant in property management.
Knowledge of landlord-tenant laws and regulations.
Experience handling tenant disputes and lease compliance issues.
Why Join Us?
Flexible remote work environment
Opportunity to grow with a reputable property management company
Supportive team with a focus on efficiency and innovation
If you have the experience and skills to thrive in this role, we’d love to hear from you! Apply today and
become part of the Jacob Grant Property Management team.

Interested Applicants should send their CV and 2-Minute self-introduction video to Upgrade to see actual info with email subject: Resident Coordination Virtual Assistant, Please do not call for inquiries.