Remote Team Lead (STR PM Company)

COMPANY OVERVIEW:
Build your career as a Virtual Remote Team Lead with Easy Stay, a premier provider of short-term, furnished accommodations.

Who are we?
Our mission is to provide top-tier service while ensuring our properties remain immaculate, comfortable, and meticulously maintained, delivering a 5-star guest experience every time.
With a strong commitment to excellence, our core values include:

Customer Service: We are dedicated to delivering outstanding guest experiences.
Communication: We uphold honesty and transparency in all interactions.
Quality: We maintain the highest operational and service standards.
Flexibility: We support a healthy work-life balance through adaptable work conditions.

Why Join Easy Stay?
At Easy Stay, we value our employees, fostering a diverse and inclusive work environment where professional growth, innovation, and collaboration thrive.

POSITION SUMMARY:
We are looking for a highly organized and proactive Remote Team Lead to manage our remote team, oversee all daily operational tasks with projects and guest messaging, and oversee remote workflows. In this role, you will play a crucial part in ensuring smooth and efficient operations through taking on this impactful leadership role.

Remote Team Lead Responsibilities:
-Projects
-Spearhead, complete and delegate, as appropriate, projects to the ops support specialists and assistant project manager
-Track, organize, and update team on projects on a weekly basis
-Create and delegate Projects on our Upgrade to see actual info projects board
-Manage Remote Team and back end operations
-Ensure communication and tasks are being recorded, tracked, and completed. This includes guest communication from our PMS, OTAs, email, and phone.
-Ensure timeliness and track teaUpgrade to see actual infomber performance
-Manage remote team schedule to ensure 24/7/365 coverage
-Address high level guest and company issues escalated by teaUpgrade to see actual infombers

QUALIFICATIONS:
2+ years in property management of short-term rentals.
3+ years in an administrative or operations role.
2+ years in Project management

Efficient and robust project management style and knowledge
Strong organizational and multitasking abilities.
Excellent communication skills and attention to detail.
Proficiency in tools such as Upgrade to see actual info, G-Suite, PriceLabs, Rankbreeze, and Breezeway.
Ability to troubleshoot and streamline processes for efficiency.
Ability to lead a team of 10

COMPENSATION & BENEFITS:
Competitive hourly wage based on experience. $Upgrade to see actual info/week based on performance.
Performance-based bonus opportunities.
Remote work environment with growth potential.

Schedule:
Afternoon Shift: 10 Am - 7 PM EST.
6-day workweek.
Day off schedule to be discussed
Must be available on weekends
Apply now to take the next step in your career with Easy Stay!