Remote Office Assistant (ROA)

Remote Office Assistant

We are seeking a highly skilled, organized and proactive Remote Office Assistant to directly support the business owner in managing daily operations and optimizing efficiency. This role requires a dynamic professional with expertise in project management, social media coordination, market research, and administrative support. The ideal candidate is tech-savvy, detail-oriented, and capable of seamlessly navigating various tools and platforms to ensure smooth business operations.

Responsibilities:

>> Email Organization:
Organize and update Newsletters
Track and store Receipts for record-keeping.
Manage Vendor Emails, ensuring timely responses and follow-ups.
Filter and declutter Advertisements to keep the inbox clean.
Flag urgent emails, such as customer complaints, for immediate attention.

>>Calendar Organization:
Plan and schedule all personal and work appointments efficiently.
Regularly review and adjust the calendar to resolve conflicts while keeping it structured and flexible.

>>Research:
Conduct competitive research and market analysis.
Research advertising strategies and use AI to generate engaging article topics.

>>SOP Creation:
Align with Corporate Office processes and develop structured process flows.
Create clear SOPs/Playbooks to document and standardize workflows.

>>Project Management:
Oversee and implement business support process improvement projects in Advertising, Payroll, and HR.
Manage day-to-day customer projects, ensuring timely execution and quality delivery.
Coordinate timelines, resources, and communication.
Identify and resolve project challenges.
Track progress and ensure alignment with business goals

>>CRM and Data Management:
Manage data within Housecall Pro CRM or Excel files
Maintain and update SharePoint lists for accurate data storage
Assist in data analysis and reporting

>>Social Media Management:
Ensure consistent content posting beyond corporate franchise posts by sharing job photos, industry tips, and valuable insights to boost engagement
Maintain a fairly active presence by engaging with content as needed.
Align social media posts with company branding and messaging.

>>Vendor Management:
Organize and maintain vendor data and contact information

>>Personal Task:
Manage personal scheduling and tasks.
Assist in ordering gifts and handling personal arrangements.
Provide general personal support as needed.

Qualifications:
-- 3-5 years of experience in administrative or executive assistance roles, preferably in a remote or virtual setting.
-- Excellent written and verbal communication skills for client/customer interactions.
-- Strong proficiency in Microsoft Office Suite and SharePoint (ideal but not required)
-- Knowledge of Housecall Pro CRM system is ideal but not required
-- Skilled in Project Management and process documentation
-- Ability to conduct market research and analyze data.
-- Highly organized with exceptional attention to detail.
-- Ability to work independently and manage multiple tasks effectively.
-- Experience in social media scheduling and content management is a plus.
-- Strong problem-solving and critical-thinking abilities.

What We Offer
-- Basic Monthly Salary
-- 13th Month Pay
-- Remote Work Setup
-- Monday to Friday, 8am-5pm CST (40 hours per week)