Remote IT Support Specialist

About Us:
Gravity Computers Inc. is a trusted IT solutions provider specializing in proactive technical support, system optimization, and cybersecurity. We work with small to medium-sized businesses to ensure seamless technology operations and data security. Our team is committed to delivering exceptional service and fostering long-term client relationships.

We are looking for a skilled and reliable Remote IT Support Specialist based in the Philippines to join our team. This individual will play a key role in providing technical support, optimizing IT systems, and enhancing client satisfaction.

Hours: Monday to Friday, 8:30 AM to 5:00 PM (North America Eastern Time)
Salary: Competitive (based on experience)

Key Responsibilities:

Technical Support:

Provide remote support for Microsoft Windows servers and desktops.
Resolve issues related to Google Workspace and Microsoft 365 environments.
Troubleshoot network equipment (Meraki, Cisco, Netgear, D-Link).
Assist with disaster recovery and backup solutions (e.g., Veeam, Ninja, Kaseya).
Proactive Maintenance:

Monitor and maintain system performance and security.
Perform regular updates and patches for client systems.
Identify potential risks and recommend mitigation strategies.
Documentation and Reporting:

Document recurring issues and solutions in ticketing systems.
Generate system health and performance reports for clients.
Maintain detailed client records in collaboration with team members.
Vendor and Procurement Coordination:

Assist with support tickets and workflows involving vendors (Microsoft, Lenovo, Dell, Ingram Micro).
Research and recommend cost-effective hardware/software solutions.
Client Communication:

Provide friendly, professional, and concise communication in all interactions.
Draft client-focused emails following Gravity Computers Inc.'s communication standards.
Flag potential issues, recommend proactive measures, and ensure clients feel supported.
Skills and Qualifications:
Technical Expertise:

Strong knowledge of Microsoft Windows Server environments, Active Directory, and desktop support.
Proficiency with Google Workspace, Microsoft 365, and cloud storage solutions (e.g., OneDrive).
Familiarity with network technologies and troubleshooting (Meraki, Cisco, Netgear, D-Link).
Experience with disaster recovery tools (e.g., Veeam, Kaseya, Ninja).
Customer Service Skills:

Excellent written and verbal English communication skills.
Ability to handle client issues with empathy and professionalism.
Commitment to client satisfaction and retention.
Problem Solving:

Proactive and analytical approach to identifying and resolving technical issues.
Capability to recommend system upgrades and improvements based on client needs.
Organizational Skills:

Strong documentation skills and attention to detail.
Ability to prioritize tasks and meet deadlines.
Certifications (Preferred but not Required):

Microsoft certifications (e.g., MS-900, AZ-104).
CompTIA (e.g., Network+, Security+).
Cisco certifications (e.g., CCNA).

How to Apply
To apply, send your resume, portfolio, and a brief cover letter outlining your relevant experience to [offers@gravitycomputers.com]. Include “Digital Marketing Specialist Application” in the subject line.

Applications will be reviewed on a rolling basis, so apply today!