Remote Dental Receptionist & Lead Nurturing Specialist (UK-Based Practice – Work from the Philippines)

Remote Dental Receptionist & Lead Nurturing Specialist (UK-Based Practice – Work from the Philippines)
www.parkplacedentalpractice.co.uk

Please Read The Full Ad And Follow The Application Process

Hourly rate - £5.00 - £7.00 per hour + Bonuses

Growth opportunity - The ability to grow onto new roles and help with management whilst increasing your salary.

We are hiring 2-3 remote receptionists to manage our phone lines and lead nurturing at Park Place Dental Practice (UK). We’re looking for individuals who are:
- Fluent in English (verbal and written) – must submit a video demonstrating this.
- Excellent at building rapport and sales, with a friendly and professional approach.
- Adaptable and eager to help grow the business, taking on new tasks and responsibilities.
- Willing to expand their skill set to support areas such as CRM marketing, workflow automation, social media management, and online review collection.


Working Hours:
UK Time: 8 AM – 8 PM
Philippines Time: 4 PM – 4 AM
Shifts will be scheduled between these hours.


Key Responsibilities:

Manage inbound and outbound patient inquiries via phone, WhatsApp, and email.
Utilize digital tools (CRM systems, WhatsApp, video messaging) to nurture leads and convert inquiries into bookings.
Build relationships with patients through personalized communication (video messages, voice notes).
Assist in growing the practice through CRM automations, social media engagement, and reputation management.
Collect and manage patient reviews to enhance online presence.
Work closely with the team to identify areas for improvement and implement solutions.
Skills & Qualities We’re Looking For:

Strong communication skills with a neutral accent and engaging presence.
Ability to follow scripts while adapting conversations naturally.
Persuasive and empathetic approach to patient interactions.
Tech-savvy and able to learn new systems quickly.
Sales-oriented mindset with problem-solving abilities.
Proactive and willing to take initiative in business growth activities.
Reliable, organized, and capable of working independently.


Application Process: - Send your CV, Video (detailed below) and a short cover letter to omar@parkplacedental.co.uk with the subject line - 'Application For Virtual Receptionist'
Also, include your scores from your DISC assessment


Video project:

To assess your spoken communication skills, professionalism, and sales ability, please submit a 2-5 minute video covering the following:

Introduction – Tell us about yourself and why you're interested in this role.

Respond to this scenario:
Imagine a potential patient contacts you via WhatsApp voice note and says:
"I’m thinking about getting dental treatment, but I’m unsure if your practice is the right fit for me. Can you tell me why I should choose you?"

Show empathy and engagement in your response.

Highlight what makes our practice unique - you must use information that is available on our website and social platforms www.parkplacedentalpractice.co.uk (use your initiative to research this practice, but do not waste my employees time by contacting receptionists or filling out our webforms etc.)

Encourage the patient to book a consultation in a friendly yet professional way.
Closing Statement – Reinforce their confidence in choosing our practice.


The evaluation criteria will be based on the below:
Clear, engaging, and persuasive communication.
Professional yet friendly tone.
Ability to highlight key benefits naturally.