Relationship Manager

We are seeking a dynamic and dedicated Relationship Manager/Case Manager to join our Credit Repair Team.

As a Relationship Manager, you will play a crucial role in assisting clients with credit repair needs, building strong relationships, and guiding them towards financial success.

We are seeking for someone to work 38 hours a week (within the Australian, Sydney time zones of 9am and 5pm).

JOB RESPONSIBILITIES:

- Dispute negative listings on Australian credit reports
- Utilise relevant legislation to challenge inaccuracies and discrepancies.
- Liaise with credit reporting bodies and creditors to remove or amend listings

Review financial documents:
- Analyse bank statements, contracts, notices, and interaction notes to identify creditor process errors.
- Document findings accurately in client files.

Negotiate and investigate with creditors:
- Engage in negotiations with creditors to resolve disputes and rectify inaccuracies.
- Investigate discrepancies and errors reported by clients.

Draft correspondence:
- Prepare letters and emails based on relevant legislation to dispute listings.
- Ensure all correspondence is clear, concise, and legally sound.

Analyse and clarify case issues:
- Evaluate the complexity of each case and identify potential solutions.
- Provide clear explanations and guidance to clients regarding their credit repair process.

Communicate effectively with clients:
- Provide regular updates on their credit repair progress.
- Address any questions or concerns they may have regarding the process.

Manage client documentation:
- Receive and process client documentation efficiently.
- Ensure all relevant paperwork is appropriately filed and documented within the system.

Maintain professionalism and confidentiality:
- Handle conflicting issues with professionalism and diplomacy.
- Uphold strict confidentiality standards when dealing with sensitive client information.

Assist in client file management:
- Maintain accurate and up-to-date documentation within the system.

QUALIFICATIONS

- Proven experience in customer service, relationship management, and credit repair.
- Strong understanding of credit reporting, credit scoring, and regulatory requirements.
- Excellent communication skills, both verbal and written.
- Ability to empathise with clients and provide compassionate support.
- Detail-oriented with strong analytical skills.

If you are interested in this position, please submit a copy of your CV and a short video introducing yourself via the Online Jobs portal. We look forward to hearing from you.