Promotional Product Inside Assistant and Order Production Manager

Candidate MUST have at least 1 year in the promotional product industry working for a sales distributorship in any capacity. Do not apply if you do not have this specific experience in the promotional product industry.

Recruiting an additional team member who is experienced in the promotional product industry. They embrace being detail oriented, are naturally organized, obsessed with details and has a drive for efficiencies. They must be a fast learner, able to meet deadlines, manage stress and prioritize effectively. This person enjoys multi-tasking while caring about the clients and the work. Someone who has a strength for knowledge retention and can easily recall a previously taught process. Eventually this person is my right hand and can easily take work from my plate and manage orders from start to finish without constant coaching. They bring creative energy and bold ideas with the ambition to provide the client with the best solution while being a resourceful problem solver.

Duties/Responsibilities

• Review incoming client project requests and create idea books, presentations and proposals.
• Research and source promotional product solutions and recommendations from our large network of suppliers.
• Organize all pre-sales efforts: order client requested samples, tracking samples to ensure delivery, requesting product design templates, understanding product printing limitations, creating product virtuals, etc.
• Attention to detail when building idea books and sourcing product:
• Adding products that are in stock, if an item is out of stock, easily and quickly finding a similar item that is available. If nothing similar is available, using critical thinking to find a replacement item.
• Updating product pricing and adding run charges when applicable.
• Clean order entry, submit order and collaborate with Support Team to manage entire order process from beginning to end.
• Creative problem solving and critical thinking when there are order issues.
• Track and communicate any design and/or production updates to the internal team.
• Spending time learning the supplier/vendors to build knowledge base of current and future product offerings.
• Manage customer inventory e-commerce stores including inventory management.

Required Skills/Abilities

• 1+ year in the promotional product industry
• Solutions-oriented who is a creative thinker; comfortable with ambiguity and natural problem solver – feels accomplished when working to find a “fix”.
• Proven history of exceptional and passionate attention to detail.
• Excellent communication in all forms: verbal and written.
• Ability to manage multiple projects and time
• Possess skills to prioritize and make independent decisions
• Self-starter who has a desire to learn, grow, and excel in their role
• Discipline to work remotely
• Knowledge and comfort working with spreadsheets
• Strong computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel, PowerPoint), Asana, Slack.


Compensation based on experience.