Project Management & Outreach Specialist

Job Description
Job Title: Project Management & Outreach Specialist
Department: Administrative
Reports To: CEO
Work Hours: Full-Time (8 AM EST - 4:30 PM EST) 8 Hrs/Day
Employment Type: Hourly
Location: Remote

About Open Range Media: At Open Range Media, we help realtors win their next listing with high-quality real estate media services. Our offerings include listing photography, video, drone, 3D tours, and branding media. We believe in serving others with integrity, creativity, and a service-oriented attitude, trusting in God's provisions along the way.

Job Overview: This hybrid role combines project management, customer support, and social media outreach responsibilities. The position focuses 60% on project coordination and customer support while dedicating 40% to social media outreach and lead generation. The ideal candidate will manage media projects, maintain client relationships, and drive business growth through strategic social media engagement.

Primary Responsibilities:

Project Management & Customer Support (60%)
Manage, proof, upload, and retouch photos and video deliverables daily
Quality control of all media deliverables and send to clients before 12 PM
Book and coordinate projects through our booking portal, phone, and email
Assign team members to incoming projects
Provide comprehensive customer support via phone, email, and text
Guide clients through project status updates and media downloading processes
Assist in creating and updating SOPs for project coordination and media editing
Manage support tickets and customer interactions in HubSpot CRM

Social Media Outreach & Lead Generation (40%)
Research and engage with realtors in the Charlotte and Lake Norman areas on Instagram and Facebook
Build relationships through strategic social media interactions (likes, comments, DMs)
Track lead generation efforts and maintain organized follow-up systems in HubSpot
Initiate and nurture conversations to generate booking calls
Provide insights on engagement trends to improve content strategy
Represent Open Range Media's brand voice in all communications

Required Skills & Qualifications:
Strong multitasking abilities with excellent attention to detail
Professional phone presence and confident communication skills
Proficiency in HubSpot CRM and social media platforms, specifically Instagram and Facebook
Experience with Canva, Adobe Photoshop, and Adobe Lightroom
Proficient in Google G Suite and general office software
Strong organizational and project management skills
Excellent written and verbal communication with a personable, professional tone

Preferred Qualifications:
Adobe Premiere Pro or other video editing software experience
Understanding of the real estate industry
Previous experience in social media outreach or lead generation
Background in virtual assistance or customer support

Benefits & Growth:
Remote work environment
Competitive compensation based on experience and hours
Growth opportunities as company expands

We're seeking a dynamic professional who can balance both project management and outreach responsibilities while maintaining our high standards of service and commitment to helping realtors succeed.